Sales Assistant Operations Manager

Startek (Aegis Customer Support Services Pvt. Ltd.); Khordha; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Startek (Aegis Customer Support Services Pvt. Ltd.) in Odisha is seeking a capable professional to drive daily BPO operations and lead a sales-focused team.

You will monitor call handling, coach agents, and ensure targets are met while delivering high-quality client service. The role requires 4–8 years in BPO/Outbound or Domestic Sales, strong leadership, and excellent communication to build client relationships and resolve issues, with the ability to work independently and prioritize tasks

Qualifications

• 4-8 years of experience in BPO Operations or related field.
• Strong understanding of BPO Sales process and ability to manage a team effectively.
• Excellent communication skills for building client relationships and resolving issues promptly.
• Ability to work independently with minimal supervision while prioritizing tasks efficiently.

Responsibilities

• Manage daily operations of the team, ensuring efficient call handling and meeting targets.
• Oversee sales performance, identifying areas for improvement and implementing strategies to increase revenue.
• Develop and maintain strong relationships with clients through effective communication and issue resolution.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Collaborate with other teams to drive business growth through innovative solutions.

Skills

Team leadership

BPO Sales process knowledge

Communication skills

Independent working

Job description

Roles and Responsibilities

• Manage daily operations of the team, ensuring efficient call handling and meeting targets.
• Oversee sales performance, identifying areas for improvement and implementing strategies to increase revenue.
• Develop and maintain strong relationships with clients through effective communication and issue resolution.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Collaborate with other teams to drive business growth through innovative solutions.

Desired Candidate Profile

• 4-8 years of experience in BPO Operations or related field (Outbound Sales/Domestic Sales).
• Strong understanding of BPO Sales process and ability to manage a team effectively.
• Excellent communication skills for building client relationships and resolving issues promptly.
• Ability to work independently with minimal supervision while prioritizing tasks efficiently.

• Minimum 2 years of work experience in Sales voice program, with minimum of 1 year as an Assistant manager