Area Sales Manager

Policybazaar; Darbhanga; On-site; INR 550,000 - 750,000; Full time

Job summary

Policybazaar in India seeks an Area Sales Manager/Team Leader to lead a telesales team for B2C sales. You will drive daily targets, set strategies with clients, and ensure SLA adherence while maintaining customer satisfaction.

Responsibilities include coaching, training, and aligning with internal teams to optimize sales outcomes and ensure regulatory compliance. Located in Bihar (Darbhanga region) with a focus on field and remote coordination as needed.

Qualifications

• Experience leading Area Sales/Team Leader roles in B2C sales.
• Proven ability to coach and motivate telesales teams.
• Strong understanding of sales targets and client collaboration.

Responsibilities

• Lead and manage a team of telesales representatives, ensuring seamless operations and timely delivery of SLAs.
• Monitor and drive day-to-day sales targets (B2C Sales), ensuring that all team members meet or exceed performance expectations.
• Oversee daily team activities, set clear goals, and develop call strategies for executives in collaboration with clients.
• Ensure that the team maintains the agreed standards in relation to job assignments and performance metrics.
• Track and document work schedules and absences to ensure consistent staffing levels.
• Resolve any audit-related issues in a timely and thorough manner.
• Act as the primary point of contact for all issues and queries related to specific business assignments.
• Provide regular feedback, coaching, and training to team members to enhance their performance and skills.
• Collaborate with internal teams to align strategies and improve sales and customer service outcomes.
• Ensure that sales processes and client interactions are compliant with industry regulations and company policies.

Skills

Team leadership

Telesales management

B2C sales

SLA compliance

Job description

Role & responsibilities

• Lead and manage a team of telesales representatives, ensuring seamless operations and timely delivery of SLAs while maintaining high levels of employee and customer satisfaction.
• Monitor and drive day-to-day sales targets (B2C Sales), ensuring that all team members meet or exceed performance expectations.
• Oversee daily team activities, set clear goals, and develop call strategies for executives in collaboration with clients.
• Ensure that the team maintains the agreed standards in relation to job assignments and performance metrics.
• Track and document work schedules and absences to ensure consistent staffing levels.
• Resolve any audit-related issues in a timely and thorough manner.
• Act as the primary point of contact for all issues and queries related to specific business assignments.
• Provide regular feedback, coaching, and training to team members to enhance their performance and skills.
• Collaborate with internal teams to align strategies and improve sales and customer service outcomes.
• Ensure that sales processes and client interactions are compliant with industry regulations and company policies.

Preferred candidate profile

Area Sales Manager , Team Leader, Team Coach , B2C Sales, Territory Sales