Assistant Restaurant Manager

CGH Earth; Darjeeling; On-site; INR 500,000 - 750,000; Full time

Job summary

A leading hospitality firm in Darjeeling is seeking an Assistant Restaurant Manager to oversee dining operations for breakfast, lunch, and dinner shifts. Responsibilities include enhancing guest experiences, managing staff, ensuring compliance with safety regulations, and monitoring operations. The ideal candidate has 2–4 years of experience in food and beverage service with at least 1 year in a supervisory role within a high-end restaurant or hotel. This position offers a full-time opportunity and requires strong leadership skills.

Qualifications

• 2–4 years of experience in food and beverage service with 1 year in a supervisory role.
• Must have experience in a high-end restaurant or 4/5-star hotel.
• Strong communication and leadership skills.

Responsibilities

• Supervise daily operations for dining shifts.
• Manage guest experience and handle complaints swiftly.
• Ensure cleanliness and organization of dining areas.
• Conduct pre-shift briefings and mentor staff.
• Monitor sales and expenses to achieve budget targets.
• Maintain a presence on the floor during peak hours to support the service team.
• Assist in scheduling, training, and mentoring servers, runners, and hosts.
• Evaluate staff performance and provide constructive coaching to improve service quality.
• Foster a positive and collaborative work environment to minimize staff turnover.
• Monitor daily sales, labor costs, and operational expenses to meet budget targets.
• Manage inventory levels, perform stock takes, and oversee ordering of supplies/beverages.
• Assist in managing the POS system and ensuring accurate billing and cash handling.
• Enforce strict adherence to food safety, hygiene, and sanitation regulations (HACCP/local health codes).
• Ensure all equipment is maintained and in good working condition.

Skills

Guest experience management

Conflict resolution

Staff training and mentoring

Inventory management

Food safety compliance

Cash handling

Education

Degree or Diploma in Hotel Management or related field

Tools

POS system

Inventory management

Job description

Supervise daily operations (breakfast, lunch, and/or dinner shifts) to ensure standard operating procedures (SOPs) are strictly followed.

Conduct daily pre-shift briefings to communicate specials, VIP arrivals, and service goals.

Ensure the dining area, bar, and side stations are clean, organized, and fully stocked.

Guest Experience Management:

• Proactively engage with guests to ensure an exceptional dining experience.
• Handle guest complaints and feedback professionally, seeking immediate resolutions to ensure guest loyalty.
• Maintain a presence on the floor during peak hours to support the service team.
• Assist in scheduling, training, and mentoring servers, runners, and hosts.
• Evaluate staff performance and provide constructive coaching to improve service quality.
• Foster a positive and collaborative work environment to minimize staff turnover.
• Monitor daily sales, labor costs, and operational expenses to meet budget targets.
• Manage inventory levels, perform stock takes, and oversee the ordering of supplies/beverages.
• Assist in managing the Point of Sale (POS) system and ensuring accurate billing and cash handling.

Health & Safety Compliance:

• Enforce strict adherence to food safety, hygiene, and sanitation regulations (HACCP/local health codes).
• Ensure all equipment is maintained and in good working condition.

Requirements:

• Education: Degree or Diploma in Hotel Management, Hospitality, or a related field.
• Experience: 2–4 years of experience in F&B service, with at least 1 year in a supervisory/leadership role within a high‑end restaurant or 4/5‑star hotel.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Management and Manufacturing
• Industry: Hospitality

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