Assistant Restaurant Manager (ARM)

CSML GROUP; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

CSML GROUP is seeking an Assistant Restaurant Manager in Mumbai to support daily restaurant operations and uphold high service standards. The role involves supervising the service team, ensuring guest satisfaction and coordinating with kitchen, bar and housekeeping to maintain smooth operations.

The ideal candidate has 2–4 years of experience in restaurant or F&B operations, with strong leadership and a customer-focused approach.

Qualifications

• Diploma/Degree in Hotel Management or related field.
• 2–4 years of relevant experience in restaurant or F&B operations.
• Previous supervision experience preferred.

Responsibilities

• Assist the Restaurant Manager in managing daily restaurant operations.
• Supervise and coordinate the service team for smooth operations.
• Ensure high standards of guest service, food quality, presentation and hygiene.
• Monitor staff attendance, grooming, discipline and performance.
• Brief the team before shifts on reservations, promotions and requirements.
• Handle guest queries, complaints and feedback professionally.

Skills

Strong communication

Leadership

Guest handling

F&B operations

POS knowledge

Cost control

Team management

Attention to detail

Education

Diploma/Degree in Hotel Management

Job description

Position: Assistant Restaurant Manager

Department: Food & Beverage / Restaurant Operations

Experience: 2–4 years in Restaurant/F&B Operations

Reporting To: Restaurant Manager / F&B Manager

We are looking for a proactive and customer-focused Assistant Restaurant Manager to support the Restaurant Manager in managing day-to-day restaurant operations, ensuring high service standards, guest satisfaction, team performance, and smooth coordination between all departments.

Key Responsibilities

• Assist the Restaurant Manager in managing daily restaurant operations.
• Supervise and coordinate the service team to ensure smooth and efficient operations.
• Ensure high standards of guest service, food quality, presentation, and hygiene.
• Monitor staff attendance, grooming, discipline, and performance.
• Brief the team before shifts regarding reservations, special requests, promotions, and operational requirements.
• Handle guest queries, complaints, and feedback professionally and ensure timely resolution.
• Ensure proper implementation of SOPs, service standards, and company policies.
• Monitor restaurant opening and closing procedures.
• Coordinate with the Kitchen, Bar, Housekeeping, Purchase, and other departments for smooth operations.
• Monitor stock levels, inventory, wastage, and proper usage of restaurant supplies.
• Assist in controlling operational costs and minimizing wastage.
• Ensure proper billing and cash-handling procedures are followed.
• Assist in staff training, coaching, and performance development.
• Support menu launches, promotions, events, and special functions.
• Prepare and maintain daily operational reports as required.
• Ensure compliance with food safety, hygiene, health, and safety standards.
• Take charge of the restaurant in the absence of the Restaurant Manager.
• Maintain a professional, welcoming, and positive environment for guests and employees.

Skills & Competencies

• Strong communication and interpersonal skills.
• Good leadership and team-management abilities.
• Excellent guest-handling and problem-solving skills.
• Strong knowledge of restaurant service and F&B operations.
• Ability to manage multiple tasks in a fast-paced environment.
• Good knowledge of POS and basic computer operations.
• Knowledge of inventory, cost control, and cash-handling procedures.
• Strong attention to detail and organizational skills.
• Ability to train and motivate team members.

Qualification

• Diploma/Degree in Hotel Management, Hospitality, or a related field preferred.
• 2–4 years of relevant experience in restaurant or F&B operations.
• Previous supervisory experience is preferred.

Personal Attributes

• Well-groomed and professionally presented.
• Customer-oriented and service-focused.
• Responsible, punctual, and disciplined.
• Confident decision-maker with a proactive approach.
• Flexible to work shifts, weekends, and public holidays.
• Strong team player with a positive attitude.