Assistant Relationship Manager - Affordable LAP

Idfc First Bank Limited; Faizabad; On-site; INR 350,000 - 480,000; Full time

Job summary

Idfc First Bank Limited in India is seeking an Assistant Relationship Manager-Affordable LAP to deliver high-quality client service and drive customer acquisition in the Affordable Mortgage Loans segment. You will identify market opportunities, manage end-to-end journey from login to disbursement, and work with local builders and channels to expand outreach.

The role requires a graduate with 0-2 years of experience and offers a role in the mortgage lending business with field engagement and

Qualifications

• Graduate with 0-2 years of experience.

Responsibilities

• Identify new market opportunities and lead generation through localized outreach.
• Service leads from sales channels with timely follow-ups.
• Meet targets for income generation, product sales, and onboarding of new clients.
• Manage end-to-end journey from login to disbursement, including documentation and counselling.
• Support collections in EMI recovery when defaults occur.
• Develop relationships with local builders and business communities to expand outreach.

Education

Graduate

Job description

Job Requirements

Role/ Job Title

Assistant Relationship Manager-Affordable LAP

Business

Affordable Mortgage Loans

Function/ Department

Affordable Mortgage Loans

Job Purpose

'To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition.

Roles & Responsibilities

• Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities, leaflet distribution, cold calling, and similar engagement efforts.
• Service leads generated through front-line sales, cross-sell initiatives, or other internal/external channels, ensuring timely and effective follow-ups.
• Achieve individual performance targets related to income generation, product sales, and onboarding of new clients, as per the agreed objectives.
• Manage the end-to-end customer journey from login to disbursement, including documentation, counselling, fulfilment, and continuous handholding throughout the sanction and disbursal process.
• Ensure customers do not turn into non-starters, including proactive support to collections teams in recovering EMIs in case of payment defaults.
• Develop strong market relationships by actively engaging with local builders, business communities, and exploring new channel partners to expand outreach and visibility.

Secondary Responsibilities

• Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.

Qualifications

Graduate

Years of Experience

0-2 years