Assistant Quality Manager

Qdegrees Services; Jaipur; On-site; INR 450,000 - 670,000; Full time

Benefits offered by this job

Learning & Development Support

Health & Wellness Support

Transport / Travel Support

Performance Bonus

Free Meal

Job summary

QDegrees Services in Jaipur invites an Assistant Manager – Customer Quality Control to lead and enhance QA for our voice and retail audits. You will supervise call quality reviews, drive improvement plans, and coordinate with clients to ensure top service standards.

The role offers QA leadership exposure, team calibration, and collaboration with clients, with performance bonuses and supportive benefits including health and wellness support and free meals.

Qualifications

• Experience in quality assurance and call auditing preferred.
• Ability to review performance data and provide actionable feedback.

Responsibilities

• Lead call quality audits and monitor QA performance.
• Review calls, identify quality gaps and share actionable feedback.
• Track quality metrics, reports and improvement plans.
• Manage QA team, calibration and client communication.

Skills

QA auditing

Call quality reviews

QA performance monitoring

Client communication

Job description

Assistant Manager_Customer Quality Control

QDegrees Services is a consulting firm dealing in Process & Compliance Audits, Voice & Retail Audits & Mystery Shopping. QDegrees is operational in Rajasthan, Karnataka, MP, West Bengal, Mumbai and AP, with its Head office in Jaipur.

Skills highlighted with ‘‘ are preferred keyskills

• Lead call quality audits and monitor QA performance.
• Review calls, identify quality gaps and share actionable feedback.
• Track quality metrics, reports and improvement plans.
• Manage QA team, calibration and client communication.

Assistant Manager Quality in Qdegrees Services typically earns between ₹4.5 - ₹6.7 L/yr

• Learning & Development Support
• Health & Wellness Support
• Transport / Travel Support
• Performance Bonus
• Free Meal