Call Quality Analyst

Qdegrees Services; Jaipur; On-site; INR 260,000 - 450,000; Full time

Job summary

QDegrees Services in Jaipur seeks a Call Quality Analyst to monitor, audit, and improve call handling. You will identify quality gaps, share feedback, and ensure adherence to process standards. The role requires 1–3 years of QA experience and strong communication skills.

Based in Rajasthan, the position offers opportunities to contribute to auditing across multiple verticals and to impact service quality for clients while working with a dedicated QA team.

Qualifications

• 1–3 yrs in Call Quality/QA.
• Monitor and audit calls to assess quality.
• Identify quality gaps and propose improvements.
• Share feedback and reports with stakeholders.
• Ensure process compliance and standards.

Responsibilities

• Monitor and audit incoming calls for QA metrics.
• Identify gaps in call handling and provide actionable feedback.
• Prepare and share quality reports with team leads.
• Assist in implementing process improvements and training.

Skills

Call Quality

Audit calls

Feedback reports

Process compliance

Communication skills

Job description

Skills highlighted with ‘‘ are preferred keyskills

QDegrees Services is a consulting firm dealing in, Process & Compliance Audits, Voice & Retail Audits & Mystery Shopping. QDegrees is operational in Rajasthan, Karnataka, MP, West Bengal, Mumbai and AP, with its Head office in Jaipur.

• 1–3 yrs in Call Quality/QA
• Monitor & audit calls
• Identify quality gaps
• Share feedback & reports
• Ensure process compliance
• Good communication skills

Call Quality Analyst typically earns between