Call Quality Analyst

Qdegrees Services; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

QDegrees Services is a consulting firm specialising in process and compliance audits, voice and retail audits, and mystery shopping, with operations across Karnataka.

We are seeking a Quality Analyst for Customer Experience (Voice/Chat/Email) to conduct quality audits, review audit reports, monitor field team performance and compliance, and prepare MIS and quality feedback for operations.

Qualifications

• Experience in quality audits and customer experience improvement is preferred.
• Able to review audit reports and identify gaps or deviations.
• Strong coordination with operations and field teams to ensure compliance.

Responsibilities

• Conduct quality audits across communication channels (Voice/Chat/Email).
• Review audit reports and identify gaps or process deviations.
• Monitor field team performance and ensure compliance with standards.
• Prepare MIS, feedback, and quality reports for operations.

Job description

Conduct quality audits
Review audit reports and identify gaps/process deviations.
Monitor field team performance and compliance.
Prepare MIS, feedback and quality reports.
Coordinate with operations

Skills highlighted with ‘‘ are preferred keyskills

QDegrees Services is a consulting firm dealing in, Process & Compliance Audits, Voice & Retail Audits & Mystery Shopping. QDegrees is operational in Rajasthan, Karnataka, MP, West Bengal, Mumbai and AP, with its Head office in Jaipur.

Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…

Quality Analyst - Customer Experience ( Voice/Chat/Email )

Posted by Career Bloc