Call Quality Analyst

Qdegrees Services; Pune District; On-site; INR 280,000 - 310,000; Full time

Benefits offered by this job

Performance Bonus

Free Meal

Job summary

QDegrees Services in Pune is seeking a Call Quality Analyst to monitor and audit customer calls for quality and compliance. You will evaluate calls against defined quality parameters and prepare daily/weekly audit reports.

Join a team that identifies process gaps, coordinates with Operations for corrective actions, and contributes to ongoing learning and development. The role offers performance bonuses and free meals to support a positive work environment.

Responsibilities

• Monitor and audit customer calls for quality & compliance
• Evaluate calls against defined quality parameters
• Identify process gaps and provide feedback
• Prepare daily/weekly audit reports
• Coordinate with Operations for corrective actions

Job description

QDegrees Services is a consulting firm dealing in Process & Compliance Audits, Voice & Retail Audits & Mystery Shopping. QDegrees is operational in Rajasthan, Karnataka, MP, West Bengal, Mumbai and AP, with its Head office in Jaipur.

Call Quality Analyst in Qdegrees Services typically earns between ₹2.8 - ₹3.1 L/yr

• Monitor and audit customer calls for quality & compliance
• Evaluate calls against defined quality parameters
• Identify process gaps and provide feedback
• Prepare daily/weekly audit reports
• Coordinate with Operations for corrective actions

Skills highlighted with ‘‘ are preferred keyskills

• Learning & Development Support
• Health & Wellness Support
• Transport / Travel Support
• Performance Bonus
• Free Meal

Good company culture, company's environment is very good

They should give more facilities for employees