Quality Team Lead

Qdegrees Services; Pune District; Vor Ort; INR 450.000 - 550.000; Vollzeit

Zusammenfassung

Qdegrees Services is a consulting firm specializing in Process & Compliance Audits, Voice & Retail Audits and Mystery Shopping. The Quality Analyst role focuses on leading call quality audits, monitoring QA performance and driving continuous improvement.

Based in India, the position involves reviewing calls, identifying quality gaps, sharing actionable feedback, tracking metrics and coordinating with clients for calibration and outcomes.

Qualifikationen

• Lead call quality audits and monitor QA performance
• Review calls, identify quality gaps and share actionable feedback
• Track quality metrics, reports and improvement plans
• Manage QA team, calibration and client communication

Aufgaben

• Lead call quality audits and monitor QA performance
• Review calls to identify gaps and provide actionable feedback
• Track quality metrics and prepare improvement plans
• Manage QA team activities including calibration and client communication

Kenntnisse

Quality audits

QA management

Feedback & coaching

Client communication

Jobbeschreibung

Lead call quality audits and monitor QA performance.
Review calls, identify quality gaps and share actionable feedback.
Track quality metrics, reports and improvement plans.
Manage QA team, calibration and client communication.

Skills highlighted with ‘‘ are preferred keyskills

QDegrees Services is a consulting firm dealing in, Process & Compliance Audits, Voice & Retail Audits & Mystery Shopping. QDegrees is operational in Rajasthan, Karnataka, MP, West Bengal, Mumbai and AP, with its Head office in Jaipur.

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