Retail Operations Manager

Shoppers Stop; Vadodara; In loco; INR 800.000 - 1.400.000; Tempo pieno

Descrizione del lavoro

Shoppers Stop in Vadodara is looking for a seasoned store supervisor to lead teams, enhance profitability, and manage omni-channel operations. You will oversee inventory, merchandising, and customer service to deliver a seamless shopping experience across channels.

The role requires strong leadership, data-driven decision making, and strict adherence to SOPs to drive store performance. Experience with private brands and large format stores is preferred.

Competenze

• Minimum 6 years of supervisory experience in Retail, hospitality, QSRs, FMCG.
• Exposure to team handling.
• Good understanding of current industry/business.
• Exposure to large format stores/business is preferred.
• Technology Savvy.

Mansioni

• Topline: Regular review and monitoring of business; focus on private brands with sale enhancement strategies.
• Train team on mobile app usage and features; drive maximum app downloads.
• Inventory Management: map stock flow, conduct stock-takes, ensure effective displays and perpetual counts; plan omni-channel inventory.
• Customer care: guide customers to value-added services; resolve complaints swiftly; ensure smooth returns/exchanges and timely service recovery.
• Competition Mapping: track competition, share market insights, build information databases, update indexes, align staff with VM plans.
• Arrangement of stock: design and communicate display plans to supervisors for execution.
• Analysis and reporting: analyze data, identify causes, and schedule required reports; monitor shrinkage.
• Team management: train subordinates, allocate manpower, motivate, set KRAs, provide feedback.
• Internal business perspective: ensure SOP adherence, review store performance, implement RE, manage crises, and audits.

Conoscenze

Supervisory experience

Retail knowledge

Team handling

Technology savviness

Experience with large format stores

Exposure to private brands

Descrizione del lavoro

• Minimum 6 years of supervisory experience in Retail, hospitality, QSRs, FMCG.
• Exposure to Team Handling.
• Good understanding of current industry/business.
• Exposure to large format stores/business is preferred.
• Technology Savvy.

Key Accountabilities/Responsibilities

To enhance store profitability by ensuring the following:

Topline

• Regular review and monitoring of business.
• Focus on Private Brands by constant review and sale enhancement strategies.
• Training team members on mobile app usage and features (FAB).
• Push maximum number of app downloads in the store.

Inventory Management

• Does process mapping for movement of stocks from receiving bay to floor
• Initiates stock-takes as per the agreed and laid down procedure
• Ensures effective displays with the objective of achieving greater number of stock turns
• Plans for perpetual inventory.
• Perodic global count checks
• Omni channel - Plans for inventory for keeping in mind sale trends.

Customer care/customer service

• Ensures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges & other conveniences
• Sets up processes/initiates plans to build for moments of magic, avoid customer complaints & grievances.
• Omni Channel - Facilitating picking accuracy within timelines of online orders.
• Omni Chanel - Smooth exchanges/returns for a hassle free after sale experience.
• Ensures in service recovery within agreed time-line (72 hours)
• Ensures customers queries are addressed and complaints / grievances are resolved (I.e. moments of misery are converted into moments of magic)
• customer interceptions- Speaking to customers to understand their needs and requirements

Competition Mapping

• Works out action plans/strategies to match requirement
• TCOMPETITION TRACKING & SHARING MARKET INSIGHTS- Identifies parameters to track competition
• Builds resources and databases of information on an ongoing basis by networking
• Creates an index and updates it
• Anticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability accordingly
• presentation
• Understands the Visual Merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock availability.
• Communicates the above to supervisors

Arrangement of stock in space allocated as per plan

• Creates display plan of merchandise for his sections on the basis of underlying principles
• Communicates the display plan and the underlying principles to the supervisors for the purpose of execution

Analysis and reporting

• Analyzes available data, identifies causes and suggests solutions
• Identifies all reports that need to be generated with frequency, schedules and identifies sources of information
• Ensures compliance
• Identifies most pilfered products and common methods of pilferage
• Shrinkage to be maintained below the benchmark.

Team management

• Training & development of subordinates
• Monitor & improve Productivity through manpower allocation
• Motivation & Counselling
• Setting KRA's for the team and ensure support to achieve it
• Performance review & feedback

Internal bness perspective

• Adherence to sop
• Consistent Review of store perf
• Implementation & execution of RE
• Crisis management
• Ensure smooth Internal & external audits