Assistant General Manager ( AGM )

Harmony Infra Ventures Ghaziabad; India; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Harmony Infra Ventures Ghaziabad is seeking an Assistant General Manager to drive strategic and operational objectives. The role involves leading cross-functional teams, managing day-to-day operations, and driving revenue growth while maintaining high customer satisfaction.

You will monitor performance, optimize processes, and ensure projects are delivered on time with quality. Strong leadership, communication, and financial acumen are essential to succeed in this role.

Qualifications

• Strong leadership and people management experience.
• Excellent communication and interpersonal skills.
• Strategic thinking and decision-making ability.
• Strong analytical and problem-solving skills.
• Customer relationship management proficiency.
• Negotiation and conflict resolution capabilities.
• Financial and business acumen to drive profitability.

Responsibilities

• Assist in planning and executing organizational strategies and monitor daily operations across departments.
• Lead, mentor, and develop departmental teams; set performance expectations and conduct reviews.
• Support sales planning and revenue generation; monitor sales performance against targets.
• Build and maintain relationships with customers, channel partners, and key stakeholders; resolve escalations.
• Monitor departmental budgets and review MIS reports; coordinate with Accounts for billing and reporting.
• Ensure adherence to company policies, regulatory requirements, and maintain documentation.

Skills

Leadership

Communication

Strategic thinking

Problem solving

Customer relationship management

Negotiation

Financial acumen

MS Office & ERP/CRM (Farvision)

Tools

MS Office

ERP/CRM systems (Farvision)

Job description

Job Summary

The Assistant General Manager (AGM) is responsible for supporting the strategic and operational objectives of the organization by managing day-to-day business functions, leading cross-functional teams, ensuring operational excellence, driving revenue growth, and maintaining high standards of customer satisfaction.

Key Responsibilities

Business Operations

• Assist in planning and executing organizational strategies.
• Monitor daily business operations and ensure efficiency across departments.
• Drive process improvements to enhance productivity and service quality.
• Ensure timely execution of projects and operational targets.

Team Leadership

• Lead, mentor, and develop departmental teams.
• Set performance expectations and monitor employee productivity.
• Conduct regular team meetings and performance reviews.
• Foster a collaborative and high-performance work culture.

Sales & Business Development

• Support sales planning and revenue generation initiatives.
• Monitor sales performance against monthly and quarterly targets.
• Coordinate with Sales, CRM, Marketing and Accounts for seamless operations.
• Identify opportunities to improve customer acquisition and retention.

Client Relationship Management

• Build and maintain strong relationships with customers, channel partners, and key stakeholders.
• Resolve customer escalations professionally and within defined timelines.
• Ensure excellent customer experience throughout the sales journey.

Financial & Administrative Management

• Monitor departmental budgets and operational expenses.
• Review MIS reports and business performance metrics.
• Ensure cost optimization without compromising quality.
• Coordinate with Accounts for billing, collections, and financial reporting.

Compliance & Governance

• Ensure adherence to company policies and statutory regulations.
• Maintain documentation, approvals, and operational records.
• Coordinate internal audits and compliance activities.

Required Skills

• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Strategic thinking and decision-making ability.
• Strong analytical and problem-solving skills.
• Customer relationship management.
• Negotiation and conflict resolution.
• Financial and business acumen.
• Proficiency in MS Office and ERP/CRM systems (e.g., Farvision).

• Strategic Planning
• Operational Excellence.