Operations Manager - From Catering Company

SG Oasis; Mumbai; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

SG Oasis in Mumbai seeks a Senior Operations Manager to oversee existing contracts, drive retention and growth, and strengthen the company’s portfolio and client relationships. The role ensures profitable delivery, cost control, and adherence to contractual obligations across all operations.

The candidate should demonstrate leadership, long-term relationship building with clients, and strong financial reporting skills, including coordination with Finance on payments and collections.

Qualifications

• Technical graduate in Electrical or Mechanical engineering.
• 12+ years of experience in facility operations and related fields.
• Proven leadership and team-building abilities.
• Excellent time management skills.
• Proficiency in Excel and PowerPoint.
• Experience with collections, P&L, and contract management.

Responsibilities

• Oversee and manage all existing operational contracts within the assigned territory.
• Drive contract retention, growth, and development to strengthen portfolio, reputation and image.
• Ensure profitable delivery of operations; control costs and overheads against GOP targets.
• Support new business through promotion, costing of services, and tender responses.
• Build multi-level relationships with clients to understand their strategic needs.
• Prepare timely financial and qualitative reports and escalate to Regional Head as needed.
• Coordinate with Finance to recover overdue payments and ensure supplier/contractor payments are managed.
• Mentor and align Operations and Business Development teams with company goals.
• Ensure adherence to service standards and drive monthly client reviews and action plans.
• Audit key governance areas: QHSE score, Golden rule tracker, invoices, CSM, and resource planning.

Skills

Leadership

Team Building

Time Management

Excel

PowerPoint

Education

Technical Graduate (Electrical/Mechanical)

Tools

Excel

PowerPoint

Job description

Role & responsibilities

Responsible for managing all existing operational contracts, contract retention, contract growth and development within assigned territory and strengthen the portfolio, reputation and image of Company.

Key Responsibilities

• Ensure the profitable delivery of operations, control of costs & overheads through achievement of business targets for GOP.
• Responsible for the delivery and expansion of business and margin in all operations ensuring full compliance with contractual obligations and Company policies and procedures.
• Support new business development through promotion and costing of products & services and response to tenders & proposals which deliver new business in Companys Integrated Facilities Management activities.
• Responsible for establishing and maintaining multi-level and business unit relationships with clients ensuring a full understanding of the hierarchy and strategic vision of the client.
• Ensure a comprehensive understanding of and meet all customer expectations under each of the relevant client agreements. Prepare timely and accurate financial and qualitative reports; Report on the same to Regional Head on a monthly basis and as and when required.
• Be proactive in the recovery of overdue, if any, owing from internal and external clients and maintain a close relationship with Company Finance team to ensure all suppliers and contractor payments are managed effectively.
• Manage, mentor and maintain a strong working relationship with the Business Development & Operational Teams, offer assistance wherever and whenever required.
• Lease with team to ensure alignment with the business goals and vision of Company.
• Ensure quality of work by adhering to Company service standards
• Drive the Monthly MOM with client and action plan for closure
• Audit the 1) QHSE Score and action plan, 2) Golden rule tracker, 3) Invoices, 4) CSM, 5) BPR and 6) Resource Planning toll.

Qualifications:

• Technical Graduate (Electrical or Mechanical)
• 12 years + experience
• Leadership and team building skills
• Excellent time management skills
• Good excel and power point skills
• Experience in facility operations, collections, P&L etc.