Assistant Manager- Soft Services

CBRE Group, Inc.; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

CBRE Group, Inc. in Chennai oversees mall facilities management including housekeeping, security, waste, landscaping and customer experience operations.

The role supervises daily activities, conducts cleanliness and safety audits, coordinates with outsourced vendors, and ensures SLAs/SOPs are met to maintain high hygiene and ambience in common areas. The Assistant Manager liaises with internal teams, handles tenant requests, resolves complaints promptly, supports event operations, and assists in

Qualifications

• Strong leadership and team supervision abilities.
• Excellent communication and customer-oriented approach.
• Prior experience in facility management or mall operations.

Responsibilities

• Oversee soft services: housekeeping, security, pest control, waste management, landscaping, parking, and customer experience operations.
• Supervise daily activities, conduct audits, and ensure SLAs and SOPs are followed.
• Coordinate with outsourced vendors and monitor manpower deployment.
• Handle tenant/customer service requests and resolve complaints promptly.
• Maintain hygiene and ambience in common areas, support event operations, and assist in safety compliance.
• Prepare daily reports and liaise with internal teams for smooth mall operations.

Skills

Leadership

Communication

Customer focus

Job description

Facilities Management, Property Management

Location(s)

Responsible for overseeing and ensuring the smooth delivery of all soft services including housekeeping, security, pest control, waste management, landscaping, parking, and customer experience operations. The role involves supervising daily activities across the premises, conducting cleanliness and safety audits, coordinating with outsourced vendors, monitoring manpower deployment, and ensuring strict adherence to SLAs and SOPs. The Assistant Manager handles tenant and customer-related service requests, resolves complaints promptly, and maintains a high standard of hygiene and ambience in common areas such as restrooms, food courts, and parking zones. The role also supports event-related operational requirements, ensures compliance with safety guidelines, assists in emergency preparedness, prepares daily reports, and liaises with various internal teams for smooth mall operations. Strong leadership, effective communication, and a customer-oriented approach are essential for this position, along with prior experience in facility management or mall operations.

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