Assistant Manager / Senior Engineer - Service Sales

Kone; Pune District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Career progression opportunities

Total reward elements

Comprehensive learning and development

Job summary

KONE India is expanding its sales team to strengthen relationships with core maintenance and modernization customers. The role focuses on selling maintenance contracts and related digital services, primarily by phone, while also developing new client relationships beyond the current base.

You will manage the sales process from lead generation to contract closure, collaborate with the broader KONE sales team, and ensure customer satisfaction through proactive engagement and CRM updates.

Qualifications

• Experience in field sales and account management.
• Strong communication and negotiation skills.
• Ability to build new customer relationships.
• Proficient in CRM systems.

Responsibilities

• Manage customer relationships in assigned territory.
• Develop leads and sales opportunities for KONE team.
• Proactively sells maintenance contracts and digital services.
• Ensure customer satisfaction and handle complaints.
• Maintain accurate customer data and CRM records.

Skills

Customer relations

Sales prospecting

RFQ handling

Pricing negotiation

CRM reporting

Job description

KONE India is part of KONE, one of the global leaders in the elevator and escalator industry. KONE has been ranked as one of the most innovative companies in the world. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings.

What are we looking for?

The purpose of the role is to take care of core 2 and core 3 maintenance and modernization customers by phone and ensure that we respond to their requirements and contact them proactively. He/ She spends most of the time building new relationships and selling maintenance contracts and related digital services outside current customer base

What will you be doing?

Customer relationship management

• Proactively develops and creates customer relationships in his/her area of responsibility
• Is accountable for developing KONE position in his/her customer base or market area
• Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
• Ensures customer satisfaction and solves complaints with the rest of KONE team
• Documents the customer and contact information, maintains customer data

Sell

• Proactively generates opportunities from outside current customer base,
• Handles RFQs
• Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets
• Is accountable for finding customer needs and that KONEs solution matches with the needs
• Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority
• Validates that the contents of the contract are in line with the negotiation process outcome
• Maintains full information of opportunities, tasks and visits (sales funnel management)
• Responsible for timely and accurate reporting in CRM
• Responsible for gathering relevant information about market and competitors from the field
• Supports the finance function in money collection.
• Drives execution of her/his individual sales plan

What do we offer?

• Career progression opportunities within a global organisation
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills