Senior Engineer - Service Sales

Kone; Siliguri; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Career progression

Learning & development

Collaborative culture

Job summary

KONE is seeking an Engineer/Senior Engineer - Service Sales in Siliguri to build and manage relationships with core customers, grow maintenance contracts, and drive modernization leads. You will work with cross-functional teams to align customer needs with KONE solutions.

The role requires 4–6 years of service sales experience (preferably elevator industry), strong communication, and market insight. You will report to the Sales team within the Service division and engage in strategic account

Qualifications

• Engineering background or MBA with sales exposure.
• 4–6 years of Service Sales experience, preferably in elevators.
• Good understanding of market trends in sales & marketing.
• Target oriented with strong communication and presentation skills.
• Proven ability to develop and manage customer relationships.

Responsibilities

• Proactively develops customer relationships in area of responsibility.
• Develops KONE position within customer base and market area.
• Creates and communicates leads and opportunities for the sales team.
• Ensures customer satisfaction and resolves complaints with the KONE team.
• Documents customer data and maintains CRM records.
• Generates opportunities from existing customers and collaborates with maintenance.
• Manages leads, opportunities, orders and contracts to meet targets.
• Prices using tendering tools and optimizes prices and discounts.
• Gathers market and competitor information from the field.
• Supports finance in money collection and manages the account through sale process.

Skills

Sales

Account management

Market knowledge

Presentation skills

Negotiation

Education

Engineering degree

MBA

Tools

CRM

Job description

Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to ‘Deliver the best people flow experience’. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings.

Job Title – Engineer / Senior Engineer - Service Sales

Service Sales Engineer builds relationships and manages the account of existing core 1-3 customers through meetings and by retaining existing and building new business with them. He/she also manages and grows portfolio by selling maintenance contracts and related digital services. Additionally, he / she generates modernization leads.

Are you the one?

Candidate from Engineering / M.B.A., background

Minimum 4 to 6 years of Service Sales experience (preferably from Elevator industry)

Good understanding of market trends in sales & marketing

Target oriented and Self Driven sales professional Strong communication and

Excellent Communication skills, Interpersonal skills and Presentation Skills

What will you be doing?

Customer Relationship Management

• Proactively develops and creates customer relationships in his/her area of responsibility
• Is accountable for developing KONE position in his/her customer base or market area
• Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
• Ensures customer satisfaction and solving complaints with the rest of the KONE team
• Documents the customer and contact information, maintains customer data

Sales

• Proactively generates opportunities from existing customer base
• Collaborates with maintenance team for leads (maintenance technicians)
• Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets
• Is accountable for finding customer needs and that KONE’s solution matches with the needs
• Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority
• Validates that the contents of the contract are in line with the negotiation process outcome
• Maintains full information of opportunities, tasks and visits, keeps sales funnel data up-to-date
• Responsible for timely and accurate reporting in CRM
• Responsible for gathering relevant information about market and competitors from the field
• Supports the finance function in money collection.
• Is responsible for the account over the entire sell process and customer relationship
• Drives execution of her/his individual sales plan

What do we offer?

Career progression and opportunities within a global organization

Total reward elements that engage and motivate our employees and help us make KONE a great place to work

Comprehensive learning and development programs covering a wide range of professional skills

You are surrounded by funcolleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.