Engineer / Senior Engineer - Service Sales

Kone México; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Career progression

Learning & development

Total rewards

Job summary

KONE in Bengaluru is seeking an Engineer / Senior Engineer - Service Sales to join our Bangalore team. You will develop and nurture customer relationships, identify opportunities and drive service sales within your market.

You will manage RFQs, price using tender tools, coordinate with cross-functional teams, and ensure contracts reflect negotiated terms. Join a global leader focused on sustainable People Flow.

Qualifications

• Proactively develops and maintains customer relationships
• Identifies and creates sales opportunities for the sales team
• Ensures customer satisfaction and resolves complaints with the team

Responsibilities

• Proactively develops and creates customer relationships in his/her area of responsibility
• Is accountable for developing KONE position in his/her customer base or market area
• Creates and communicates leads and sales opportunities for entire KONE sales team
• Ensures customer satisfaction and solves complaints with the rest of KONE team
• Documents the customer and contact information, maintains customer data
• Proactively generates opportunities from outside current customer base
• Handles RFQs
• Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets
• Is accountable for finding customer needs and that KONE's solution matches with the needs
• Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority
• Validates that the contents of the contract are in line with the negotiation process outcome
• Maintains full information of opportunities, tasks and visits (sales funnel management)
• Responsible for timely and accurate reporting in CRM
• Responsible for gathering relevant information about market and competitors from the field
• Supports the finance function in money collection.
• Drives execution of her/his individual sales plan

Job description

Did you know KONE moves over one billion people every day? In 2025, we had annual net sales of EUR 11.2 billion. We employ over 60,000 driven professionals in close to 70 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

KONE is embarking upon an exciting growth phase and this represents an opportunity for you to join our Bangalore team, as a Engineer / Senior Engineer - Service Sales.

What will you be doing?

Customer relationship management

• Proactively develops and creates customer relationships in his/her area of responsibility
• Is accountable for developing KONE position in his/her customer base or market area
• Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
• Ensures customer satisfaction and solves complaints with the rest of KONE team
• Documents the customer and contact information, maintains customer data

Sell

• Proactively generates opportunities from outside current customer base,
• Handles RFQs
• Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets
• Is accountable for finding customer needs and that KONE's solution matches with the needs
• Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority
• Validates that the contents of the contract are in line with the negotiation process outcome
• Maintains full information of opportunities, tasks and visits (sales funnel management)
• Responsible for timely and accurate reporting in CRM
• Responsible for gathering relevant information about market and competitors from the field
• Supports the finance function in money collection.
• Drives execution of her/his individual sales plan

What do we offer?

• Career progression opportunities within a global organisation
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.