Assistant Manager - Service Sale

Kone; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

KONE is seeking a sales-focused professional in Pune, India to manage core maintenance and modernization accounts by phone, expanding the customer base with maintenance contracts and digital services. You will spend significant time building relationships, creating leads, and driving opportunities for the sales team.

The role emphasizes meeting sales budgets, pricing within tendering tools, and ensuring contracts align with negotiated outcomes, while maintaining thorough customer data in CRM and

Qualifications

• Develops customer relationships and sales opportunities.
• Handles RFQs and ensures contract alignment with negotiations.
• Maintains CRM records and provides timely reporting.
• Supports money collection and pricing within authority.

Responsibilities

• Proactively develops and maintains customer relationships in the assigned area.
• Drives opportunities outside current customer base and cross-sell services.
• Handles RFQs and coordinates with the sales team to close deals.
• Ensures accurate CRM updates and reports on sales activities.

Skills

Customer relationships

CRM reporting

Lead generation

Negotiation

Pricing

Tools

CRM tools

Tendering tools

Job description

Did you know KONE moves over one billion people every day? In 2025, we had annual net sales of EUR 11.2 billion. We employ over 60,000 driven professionals in close to 70 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

What are we looking for?

The purpose of the role is to take care of core 2 and core 3 maintenance and modernization customers by phone and ensure that we respond to their requirements and contact them proactively. He/ She spends most of the time building new relationships and selling maintenance contracts and related digital services outside current customer base

What will you be doing?

Customer relationship management

• Proactively develops and creates customer relationships in his/her area of responsibility
• Is accountable for developing KONE position in his/her customer base or market area
• Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
• Ensures customer satisfaction and solves complaints with the rest of KONE team
• Documents the customer and contact information, maintains customer data

Sell

• Proactively generates opportunities from outside current customer base,
• Handles RFQs
• Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets
• Is accountable for finding customer needs and that KONEs solution matches with the needs
• Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority
• Validates that the contents of the contract are in line with the negotiation process outcome
• Maintains full information of opportunities, tasks and visits (sales funnel management)
• Responsible for timely and accurate reporting in CRM
• Responsible for gathering relevant information about market and competitors from the field
• Supports the finance function in money collection.
• Drives execution of her/his individual sales plan

What do we offer?

• Career progression opportunities within a global organisation
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills