Executive/ Senior Executive-Maintenance

Kone México; Mumbai; On-site; INR 350,000 - 520,000; Full time

Job summary

KONE India, a global leader in elevator and escalator solutions, is seeking a service professional to perform on-site service operations under contract requirements. You will manage customer relationships and communicate progress to ensure customer satisfaction on every visit.

Responsibilities include real-time reporting of work performed, ensuring safety, and executing planned maintenance, callouts and repairs while upholding KONE processes and policies.

Qualifications

• A competent service professional to perform all the service operations on site, according to the service contract requirements, the company policies and the KONE processes.
• On-site customer relationship management and ensuring customer satisfaction.
• Execution of planned maintenance, callouts and service repairs.
• Safe working environment and adherence to safety instructions.

Responsibilities

• On-site service operations to perform maintenance, callouts and repairs.
• Maintain accurate and real-time back reporting of work performed at equipment level.
• Ensure safety and compliance with maintenance instructions and safety guidelines.

Job description

KONE India is part of KONE, one of the global leaders in the elevator and escalator industry. KONE has been ranked as one of the most innovative companies in the world. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow™ experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings

What we are looking for?

A competent service professional to perform all the service operations on site, according to the service contract requirements, the company policies and the KONE processes.

What will you be doing?

Customer relationship management

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
• Accountable for equipment safety and performance
• Accountable for managing the site environment during service operations
• Accountable for identifying site risk, and communicate them to his supervisor
• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
• Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

Service operations

• Accountable for the end-users and the site safety
• Accountable for the safe working environment
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
• Responsible for effectively planning his workload, in conjunction with the service supervisor
• Accountable for raising sales lead to his supervisor
• Accountable for very precise and timely back reporting of the work done according to the process
• Responsible for submitting time sheets based on the execution
• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
• Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor

What do we offer?

Career progression opportunities within a global organisation

Total reward elements that engage and motivate our employees and help us make KONE a great place to work

Comprehensive learning and development programs covering a wide range of professional skills

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.

Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.

Sustainability is an integral part of our culture and the daily practice.

We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.

In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/

At KONE, our purpose is to shape the future of cities.

As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®.

In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries.

KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.