Assistant Manager-Scheduling

Sagility Limited; New Delhi; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Sagility Limited is seeking an Assistant Manager – Scheduling based in Hyderabad, India. This role requires extensive experience in workforce analytics and planning, managing various workforce models while mentoring teams.

Candidates should possess strong analytical and organizational skills, advanced proficiency in Microsoft Excel, and excellent communication abilities. The position focuses on enhancing forecasting capabilities and collaborating with cross-functional teams to drive operational success.

Qualifications

• 7–8 years of experience in workforce analytics, planning, forecasting, and/or workforce management with a large global call centre.
• Strong analytical and organizational skills.
• Proficiency in Microsoft Excel above average knowledge.
• Excellent communication skills, including the ability to write concise technical documents and present ideas.
• Ability to work with cross-functional teams.

Responsibilities

• Assist in building a forecasting and workforce model.
• Manage a capacity planning model with sensitivity analysis.
• Participate in developing a long-range strategy for the function.
• Design, develop and interpret workforce reports and dashboards.
• Serve as subject-matter expert on workforce planning and effectiveness.
• Conduct statistical analyses and forecasting techniques.
• Design reports, scorecards, and dashboards delivering workforce insights.
• Present data trends and analysis findings to key stakeholders.
• Manage relationships with HR Business partners and Finance.
• Collaborate with leadership to identify trends and interventions.
• Lead and mentor teams of planners and schedulers.
• Work closely with finance for forecasting and budgeting.

Skills

Analytical skills

Organizational skills

Communication skills

Excel proficiency

Education

Any graduation or diploma

Job description

Overview

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job Title: Assistant Manager – Scheduling

Responsibilities

• Assist in building a forecasting and workforce model that establishes competency around forecasting demand and translating demand into necessary workforce supply for long, medium, and short term.
• Manage a capacity planning model that performs sensitivity analysis on historical data to compare staffing levels and build supply scenarios to meet future demand in a predictive manner.
• Participate in developing a long-range strategy for the function to address future needs with data models, data consumption tools, predictive modeling, and emerging technologies.
• Design, develop and interpret workforce reports and dashboards, identifying key trends, opportunities, and problem areas.
• Serve as subject-matter expert on the identification and interpretation of trends and insights related to workforce planning and operational effectiveness.
• Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights.
• Perform statistical analyses and forecasting techniques to glean critical insights and trends.
• Design reports, scorecards, dashboards, and ad-hoc analysis that deliver workforce insights and KPIs.
• Present relevant data trends and analysis findings in clear, succinct reports to key stakeholders and demonstrate the implications of those trends on the business.
• Effectively manage internal and external relationships with HR Business partners, Finance and Operations management, acting as a credible and consultative partner.
• Highlight key organization trends and collaborate with leadership and business partners to identify causes, costs, and potential interventions or solutions.
• Lead and mentor multiple teams, including planners and schedulers, providing coaching and mentorship.
• Act as a strategic thinker who constantly looks for areas of development to improve revenue, reduce cost, and strongly influence the account P&L.
• Work closely with the finance team by providing timely and accurate information for financial forecasting and budget creation.

Qualifications

• Education: Any graduation or diploma.
• Experience: 7–8 years of experience in workforce analytics, planning, forecasting, and/or workforce management with a large global call centre.
• Strong analytical and organizational skills.
• Proficiency in Microsoft Excel above average knowledge.
• Excellent communication skills, including the ability to write concise technical documents and present ideas.
• Ability to work with cross-functional teams.

Location

Hyderabad, India