Deputy Manager-Reporting & Analytics

Sagility Limited; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Sagility Limited is seeking a Deputy Manager – Reporting & Analytics in Bengaluru. In this role, you will leverage your 10–15 years of experience in workforce analytics, ensuring the optimization of workforce strategies across various clients.

Key responsibilities include managing multiple clients, performing statistical analyses, and fostering strong relationships with operational leaders. A Bachelor's degree is preferred, and strong Excel skills are necessary. Join our dynamic team and enhance the member experience through innovative processes.

Qualifications

• 10–15 years of experience in workforce analytics, planning, and management.
• Excellent communication skills for writing technical documents.
• Strong analytical and problem-solving abilities.
• Ability to filter complex data for actionable insights.

Responsibilities

• Serve as a subject matter expert on trends related to workforce planning.
• Perform statistical analyses and forecasting techniques.
• Monitor implementation of work activities of team members.
• Build strong relationships with operational leaders.

Skills

Workforce analytics

Data analysis

Statistical analysis

Project management

Strong Excel skills

Education

Bachelor’s degree or higher

Tools

Third-party capacity planning tools

Job description

Job Title

Deputy Manager – Reporting & Analytics

Overview

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Responsibilities

• Serve as a subject matter expert on identification and interpretation of trends and insights related to workforce planning.
• Perform statistical analyses and forecasting techniques to glean critical insights and trends.
• Monitor implementation of work activities of team members qualitatively and quantitatively.
• Review personal development through mutual discussions and coaching.
• Manage multiple clients, planners and schedules to ensure consistency & quality of output across regions or globally.
• Coordinate with operational & WFM leadership to confirm effectiveness of WFM support and identify opportunities.
• Drive knowledge sharing across geographic regions to promote consistency in process execution & support delivery.
• Develop organizational strategies around default system configurations, training and other critical WFM disciplines.
• Ensure innovation & improvement activities are applied across WFM disciplines to establish delivery consistency.
• Build strong and sustained relationships with operational and WFM leaders.
• Develop and maintain strong communication lines between WFM and Operations.
• Manage expectations of internal customers, increase satisfaction, address complaints.
• Promote WFM to others within the organization and provide continuous coaching and training for direct reports.
• Determine requirements, conditions and targets for the department or area of responsibility.
• Review performance of clients based on defined WFM metrics and ensure improvement plans are implemented.
• Develop, set and review annual goals and plans aligned with the department’s annual plan.
• In charge of troubleshooting and problem solving.
• Ensure processes and documentation are fulfilled as intended and in accordance with Sagility standards.

Qualifications

• Bachelor’s degree or higher (preferred).
• 10–15 years of experience in workforce analytics, planning, forecasting, and/or workforce management with a large global call center.
• Excellent communication skills, including ability to write concise technical documents and present ideas.
• Passion for numbers and data analysis.
• Demonstrated ability to work with other WFM teams.
• Exceptional analytical, conceptual, and problem‑solving abilities.
• Strong Excel skills and experience with third‑party capacity planning tools.
• Strong quantitative, qualitative, analytical, presentation and communication skills to communicate actionable insights, trends, and data.
• Ability to filter large amounts of complex data to identify interdependencies and meaningful patterns.
• Solid understanding of WFM fundamentals.
• Proven experience designing, developing and implementing strategic workforce planning with strong focus and ability to execute in diverse/matrixed environments.
• Highly developed project management skills and proven ability to deliver organizational projects within designated timelines.

Competency Requirements

• Communication Skills (spoken and written)
• People Management / Team Orientation
• Process Improvement
• Performance Management
• Conflict Resolution
• Stakeholder Management
• Change Management
• Decision Making
• Financial Acumen
• People Development

Internal Job Posting

Must be a regular employee with a minimum of 2 years working experience within the WFM group. No disciplinary action higher than a First Written Warning within the past 6 months. Must meet each KPI requirement for at least 10 out of the last 12 months. Required to successfully complete the WFM Academy Program.

Location

BLR, Surya Wave Building, India