Senior Manager

Sagility Limited; Bengaluru; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Sagility Limited is seeking a senior-level professional to serve as the strategic architect of value creation and transformation leadership at Sagility Health, a premier healthcare BPO organization. This role involves designing comprehensive transformation roadmaps and leading cross-functional teams to drive efficiency improvements.

The ideal candidate should possess extensive experience in the Healthcare BPM industry and demonstrate expertise in automation solutions. A Bachelor's degree is required, with a Master's degree preferred.

Qualifications

• 5-7+ years of experience in the Healthcare BPM industry; overall experience 10-12+ years.
• Proficiency in English with strong presentation skills.
• Ability to communicate effectively with diverse individuals and groups.

Responsibilities

• Design and build transformation roadmaps with defined timelines and resource requirements.
• Drive assessment of current-state operations and identify transformation opportunities.
• Provide oversight for client onboarding and strategic hiring initiatives.

Skills

Healthcare BPM experience

Contact Center Operations

RPA and AI solutions

Client relationship management

MS Office proficiency

Strong organizational skills

Presentation skills

Education

Bachelor's degree in any field

Master's degree preferred

Tools

MS Excel

PowerPoint

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

This senior-level role serves as the strategic architect of value creation and transformation leadership at Sagility Health, a premier healthcare BPO organization. The position reports directly to executive leadership and operates at the intersection of strategic advisory, technology-enabled transformation, and measurable business outcomes.

Key Responsibilities

• Design and build comprehensive blueprint of transformation roadmaps that translate enterprise-level vision into actionable initiatives with defined timelines, resource requirements, and value realization milestones.
• Drive discovery processes and solution validation activities, conducting comprehensive assessments of current-state operations, identifying transformation opportunities, and quantifying potential value across automation, digitization, consolidation, and workflow redesign levers.
• Provide expert oversight for due diligence activities during client onboarding, transitions, and strategic hiring initiatives, ensuring alignment between organizational capabilities and transformation objectives.
• Translate complex healthcare domain knowledge into actionable shift‑left strategies that move intervention points earlier in workflows to prevent errors, reduce rework, and optimize resource utilization.
• Own end-to-end outcomes for transformation initiatives, establishing success metrics, tracking deployment of technology-related transformations, and ensuring realization of projected benefits including cost savings, quality improvements, and operational efficiency gains.
• Architect value creation frameworks that quantify and communicate the business impact of transformation initiatives, developing financial models that demonstrate ROI across multiple dimensions including labor productivity, error reduction, compliance improvement, and patient satisfaction.
• Serve as subject matter expert across healthcare BPO functional areas including revenue cycle management, claims processing, prior authorization, eligibility verification, provider credentialing, and member services.
• Lead cross-functional teams in implementing process redesign initiatives, leveraging Lean Six Sigma methodologies, workflow automation platforms, and AI-powered solutions to achieve 30‑45% efficiency improvements.
• Establish and maintain thought leadership through development of best practices, frameworks, and methodologies that advance Sagility Health’s consulting capabilities and market differentiation.

Essential Skills & Qualifications

• 5‑7+ years of experience in the Healthcare BPM industry; overall experience 10‑12+ years.
• Deep expertise in Contact Center Operations and US healthcare is an added advantage.
• Proven experience designing and implementing automation solutions using technologies such as RPA, artificial intelligence, machine learning, and workflow orchestration platforms with documented results.
• Experience in customer-facing roles preferred, with experience working with international clients.
• Strong planning and organizational skills with the ability to prioritize activities and consistently meet deadlines.
• Excellent spoken and written proficiency in English with strong presentation skills.
• Proficient in MS Office, MS Excel, and PowerPoint presentation.
• Ability to manage client relationships with strong CRM skills, stakeholder and escalation management.
• Deep understanding of BPM Operations, Quality, and Service, including QA, MIS, SLA, baselining, etc.
• Self-starter, independent, initiator, strong organizational, presentation, interpersonal, and consultative skills.
• Ability to communicate effectively with diverse individuals, groups, and all levels of the organization.
• Aptitude for translating complex topics into broadly understandable messages tailored to various audiences.
• Team player, dynamic, result-oriented, and able to build a close rapport with key internal stakeholders and clients.
• Professional maturity and sense of urgency and accountability.
• Knowledge and experience of service level measurement techniques and systems.
• Bachelor’s degree in any field required; master’s degree preferred.
• Professional certifications in Automation/RPA tools preferred; professional certifications demonstrating healthcare domain expertise preferred.

Location: Bangalore, India