Assistant Manager-Scheduling

Sagility Limited; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Sagility Limited is seeking an Assistant Manager-Scheduling in Bengaluru to build forecasting and workforce models, translate demand into supply, and support capacity planning. The role requires 7–8 years in workforce analytics, planning, forecasting, and workforce management in a large global call center.

You will develop long-range strategies, design dashboards, and collaborate with HR, Finance and Operations to improve efficiency and control costs. On-site role at BLR.

Qualifications

• Education: Graduation or Diploma.
• 7-8 years of experience in workforce analytics, planning, forecasting, and/or workforce management with a large global call center.

Responsibilities

• Serve as a subject matter expert on trends and insights for workforce planning and operational effectiveness.
• Develop actionable metrics to drive forecasting and strategic insights.
• Perform statistical analyses and forecasting to identify critical trends.
• Design reports, dashboards and ad hoc analyses that deliver workforce KPIs.
• Present data trends clearly to stakeholders and show business implications.

Skills

Communication

Analytics

Cross-functional teamwork

Excel

Education

Graduation or Diploma

Job description

Assistant Manager-Scheduling

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.

The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Sagility has more than 25,000 employees across 5 countries.

The Workforce Planner will be responsible to assist in the building of a forecasting and workforce model that will build a competency around forecasting demand and translating that demand into necessary workforce supply for long / medium and short term.

This will include managing a capacity planning model that performs sensitivity analysis on historical data to compare staffing levels and build supply scenarios to meet future demand in a predictive manner.

She/he will participate in developing a long-range strategy for the function to address future needs with data models, data consumption tools, predictive modeling, and emerging technologies.

In addition, she/he will have accountability for supporting the design, development and interpretation of workforce reports and dashboards including identifying key trends, opportunities, and problem areas.

Job Description:

Education: Any Graduation or Diploma

Experience: 7-8 years of experience in workforce analytics, planning, forecasting, and/or workforce management with a large global call center.

Roles & Responsibilities:

• Serve as a subject matter expert on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning.
• Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights.
• Perform statistical analyses and forecasting techniques and glean critical insights and trends.
• Design reports, scorecards, dashboards and ad hoc analysis that deliver workforce insights and KPIs.
• Present relevant data trends and analysis findings in clear, succinct reports to key stakeholders and demonstrate the implications of those trends on the business.
• Effectively manage internal & external relationships with HR Business partners, as well as Finance and Operations management and act as a credible and consultative partner who understands both business objectives and HR strategies.
• Highlight key organization trends and collaborate with leadership and business partners to identify causes, costs and potential interventions/solutions.
• Lead and mentor multiple teams lead by one or more Assistant Managers or Deputy Managers.
• Effectively coach and mentor the team of planners and schedulers within your span.
• Strategic Thinker who constantly looks for areas of development to improve revenue, reduce cost and strongly influence the account P&L.
• Ability to work closely with finance team by providing timely and accurate information for financial forecasting and budget creation.

Skills:

• Excellent communication skills, including ability to write concise technical docs and present ideas.
• Excellent Analytical and Organizational skills
• Ability to work with cross functional teams
• Above average knowledge of Microsoft Excel

Location: BLR, Surya Wave BuildingIndia

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.

The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Sagility has more than 25,000 employees across 5 countries.

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