Assistant Manager - Sales Development Representative

ZIGRAM; Gurugram District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

ZIGRAM is seeking an experienced sales professional to collaborate with internal teams to present ZIGRAM's products to new prospects and existing customers, driving strategic new business development.

You will gather customer requirements, deliver product demonstrations, and work with the sales team to develop pricing recommendations while assisting with RFIs and RFPs. This role emphasizes building strong relationships over the phone in a fast-paced, entrepreneurial environment.

Qualifications

• Bachelor's or Master's degree required.
• 5+ years of experience in sales or business development.
• Excellent written and verbal communication skills.
• Ability to build relationships over the phone and via video calls.
• Experience with SaaS products and CRM tools preferred.

Responsibilities

• Collaborate with internal team to present ZIGRAM's products to prospects and existing customers.
• Gather customer requirements, develop and deliver product demonstrations, and work with sales team on pricing recommendations.
• Identify and report technical issues beyond product specifications to ensure customer satisfaction.
• Contribute to sales effectiveness by addressing short- and long-term issues and advising on actions.
• Assist with RFIs and RFPs in a timely and accurate manner.
• Identify product enhancement requirements and convey them to the products team.
• Provide technical and logistical support to the sales team as needed.
• Coordinate with product and sales teams to ensure customer satisfaction.
• Represent the sales team at field events such as tradeshows and industry events.
• Log all sales activities in CRM and prepare supporting reports.

Skills

Relationship building

Phone sales

SaaS knowledge

CRM proficiency

Education

Bachelor's or Master's degree

Job description

Role & responsibilities

• Collaborate with internal team to present ZIGRAMs products to new prospects and existing customers to ensure strategic new business development.
• Gather customer requirements, develop and deliver product demonstrations, and work with sales team to develop pricing recommendations.
• Identify and report technical issues that go beyond the specification of our product and assure complete customer satisfaction through all stages of the sales process.
• Contribute to sales effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
• Assist with functional and technical elements of Requests for Information (RFIs) and Requests for Proposal (RFPs).
• Identify product enhancement requirements and convey these requirements to products team.
• Providing sales with technical and logistical support as necessary.
• Work with products and sales teams to ensure complete customer satisfaction and collaborate with the product manager and other teams as necessary.
• Represent the sales team at field events such as tradeshows & industry events.
• Log all sales activities on CRM, develop and present supporting reports as needed.

Preferred candidate profile

• Bachelors or masters degree
• At least 5+ years experience
• Excel at developing relationships over the phone
• Must be articulate, organized, detail-oriented, and the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
• Excellent communication skills (verbal and written)
• Must be able to integrate knowledge across disciplines to include cold calling, consultative selling, product demonstrations, closing contracts, operation/process flow and product function
• Strong sense of initiative and personal leadership demonstrating the ability to function independently, but must also be able to contribute to team initiatives
• Strong business acumen, ethics and high integrity
• Lead, mentor, and manage a team to ensure high performance and professional development.
• Experience using sales automation products and web collaboration tools
• Industry experience and/or interest in one or more of the following areas is highly preferred: SaaS, RegTech, Fin Tech etc.