Presales Manager

Wisteria Properties; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Wisteria Properties in Pune, Maharashtra is seeking a proactive presales manager to lead the presales and telecalling team. You will manage inquiries, qualify leads, ensure timely follow-ups, generate site visits, and drive improvements in lead-to-visit conversion.

The role rewards strong leadership, data-driven decision making, and experience in real estate presales or lead generation. You will collaborate with Sales and Marketing, monitor performance via MIS, and help shape processes to

Qualifications

• Strong team leadership and people management.
• Excellent verbal communication and customer handling.
• Proficient in telecalling, lead qualification, and follow-up.
• Ability to analyze data and improve conversions.
• Ability to work under pressure and meet monthly targets.

Responsibilities

• Lead and manage the presales and telecalling team.
• Handle incoming inquiries and qualify leads.
• Generate site visits and improve lead-to-visit conversion.
• Monitor performance via MIS and CRM data.
• Coordinate with Sales & Marketing and drive process improvements.

Skills

Team leadership

Telecalling

Lead qualification

CRM systems

MIS reporting

Excel

Google Sheets

Time management

Target achievement

Education

Graduate

MBA in marketing

Tools

CRM systems

Excel

Google Sheets

MIS reporting

Job description

About the Role

Wisteria Properties is looking for a proactive, target-oriented, and experienced presales manager to lead and manage the presales and telecalling team. The candidate will be responsible for handling incoming inquiries, lead qualification, effective follow-ups, site visit generation, team productivity, and improving the overall lead-to-visit conversion ratio.

The ideal candidate should have strong team management skills, excellent communication abilities, a data-driven approach, and prior experience in real estate presales or lead generation.

Key Responsibilities

A. Team Management & Leadership

B. Lead Management & Qualification

C. Site Visit Generation & Conversion

D. Performance Monitoring & MIS

E. Coordination with Sales & Marketing

F. Process Improvement & Customer Experience

Key Performance Indicators (KPIs)

The presales manager will be evaluated on the following parameters:

• Achievement of monthly qualified lead and site visit targets.
• Lead response time and follow-up adherence.
• Call productivity and contactability ratio.
• Lead qualification and lead-to-site-visit conversion ratio.
• Scheduled-to-conducted site visit ratio.
• Project-wise and source-wise lead performance.
• Accuracy and timely submission of MIS and CRM data.
• Team productivity and individual target achievement.
• Quality of customer interactions and adherence to SOPs.
• Contribution to site visits, bookings, and overall sales performance.

Required Skills & Competencies

• Strong team leadership and people management skills.
• Excellent verbal communication and customer-handling abilities.
• Strong understanding of telecalling, lead qualification, and follow-up techniques.
• Ability to handle customer objections and generate interest in real estate projects.
• Proficiency in CRM systems, Excel, Google Sheets, and MIS reporting.
• Strong analytical skills to interpret team performance and conversion data.
• Excellent coordination and time-management skills.
• Ability to work under pressure and achieve monthly targets.
• Strong problem-solving skills and a results-oriented mindset.

Educational Qualifications

• Graduate in any discipline.
• An MBA in marketing or a related field will be an added advantage.

Preferred Candidate Profile

• 7+ years of experience in presales, telecalling, or lead generation, preferably in the real estate industry.
• Prior experience managing and leading a team of telecallers or presales executives.
• Experience in handling high-volume enquiries and generating site visits for residential projects.
• Demonstrated ability to achieve team targets and improve conversion ratios.
• Strong process orientation, discipline, accountability, and reporting skills.
• Immediate joiners preferred.