TL - Presales

Sugee Developers; Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Sugee Developers in Mumbai seeks a seasoned Real Estate Pre-Sales and Inside Sales leader to oversee a busy team, optimize the lead funnel, and ensure timely site visits. You will manage daily operations, set targets, review performance, and align with marketing to improve lead quality and conversion.

The role requires 5–7 years in sales roles and 13 years in supervision, strong CRM skills (Salesforce/Zoho/LeadSquared), and excellent English/Hindi communication; Marathi knowledge is a plus.

Qualifications

• Graduate in any discipline; an MBA in Sales or Marketing is preferred but not mandatory.
• 5 to 7 years of total experience in Real Estate Pre-Sales, Inside Sales, or Telesales.
• At least 13 years of experience in a supervisory or team-handling role.
• Strong command over real estate CRM software (e.g., Salesforce, Zoho, LeadSquared) and analytical reporting tools like MS Excel (Pivots, VLOOKUPs).
• Fluency in English and Hindi. Knowledge of Marathi is a competitive advantage in Mumbai.

Responsibilities

• Team Management & Performance Monitoring: oversee daily operations, set quotas, and review performance.
• Lead Funnel & CRM Management: allocate leads, ensure CRM hygiene, optimize funnel performance.
• Training & Quality Audits: conduct audits, coach on pitches, and refresh product knowledge.
• Cross-Functional Coordination: collaborate with Closing/Sourcing and Marketing for lead quality feedback.

Skills

CRM proficiency

MS Excel

Analytical reporting

English & Hindi

Education

Bachelor's degree

MBA in Sales/Marketing

Tools

Salesforce

Zoho

LeadSquared

Job description

Key Responsibilities:

1. Team Management & Performance Monitoring

• Daily Operations: Oversee day-to-day team activities, including login hours, call volumes, talk time, and response times.
• Target Allocation: Set and manage daily, weekly, and monthly team quotas for outbound calls, qualified leads, and confirmed site visits.
• Performance Reviews: Track individual executive metrics via daily reports and address underperformance with targeted strategies.

2. Lead Funnel & CRM Management

• Lead Distribution: Efficiently allocate inbound/outbound leads (from digital campaigns, brokers, walk-ins, and property portals) among executives using the company CRM.
• Data Hygiene: Ensure absolute CRM hygiene by enforcing timely disposition updates, accurate client notes, and disciplined follow-up logs.
• Funnel Optimization: Monitor lead response time (SLA) to minimize lead leakage and maximize contact ratios.

3. Training & Quality Audits

• Call Auditing: Conduct structured regular audits of live and recorded calls to ensure pitch alignment and high customer service quality.
• Coaching & Soft Skills: Train the team on property USPs, objection handling (e.g., price resistance, location bias), and persuasive appointment-setting scripts.
• Product Knowledge: Conduct refresher briefings on configuration, launch pricing, competitor analysis, and micro-market infrastructure updates.

4. Cross-Functional Coordination

• Sales Pipeline Handover: Interface with the Closing/Sourcing team to ensure a seamless handover of qualified hot leads before their actual site visit.
• Marketing Feedback: Collaborate with the Digital Marketing department to provide insights on lead quality from specific ad campaigns or data sources.

Required Skills & Qualifications

• Education: Graduate in any discipline; an MBA in Sales or Marketing is preferred but not mandatory.
• Experience:
  • 5 to 7 years of total experience in Real Estate Pre-Sales, Inside Sales, or Telesales.
  • At least 13 years of experience in a supervisory or team-handling role.
• Technical Proficiency: Strong command over real estate CRM software (e.g., Salesforce, Zoho, LeadSquared) and analytical reporting tools like MS Excel (Pivots, VLOOKUPs).
• Language Fluency: Proficient in English and Hindi. Knowledge of local regional languages (e.g., Marathi in Mumbai) is a major competitive advantage.
• Core Competencies: High emotional intelligence, goal-driven mindset, active listening, and strong crisis/conflict resolution skills.