Operations Team Lead

ATAIN; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

ATAIN seeks a Team Leader Operations with Sabre experience to oversee international fare pricing, ticketing, and refunds. The role demands accurate fare and tax calculations, adherence to airline rules, and strong customer-focused service in a fast-paced environment.

The ideal candidate will manage quotations, reissues, and refunds while ensuring compliance with policies and SLA commitments, driving operational excellence and accuracy for international transactions.

Qualifications

• Experience in international airfare pricing, ticketing, reissues and refunds.
• Strong attention to detail in fare and tax calculations.
• Ability to interpret complex airline rules and resolve queries efficiently.

Responsibilities

• Manage international fare quotations, fare construction, and pricing requests with accuracy and efficiency.
• Process partial refunds and perform precise tax calculations in line with airline policies.
• Interpret and apply airline fare rules, routing regulations, and ticketing guidelines.
• Handle ticket issuance, reissuance, exchanges, and refund-related queries.
• Ensure compliance with airline policies, industry standards, and customer requirements.
• Maintain high levels of accuracy, productivity, and adherence to SLA commitments.

Skills

Sabre GDS experience

Cryptic Commands

Fare construction

Fare rules interpretation

Refund calculations

Tax calculations

International ticketing

Customer service focus

Tools

Sabre GDS

Cryptic Commands

Job description

Team Leader Operations - (Sabre Experience)

Key Responsibilities

• Manage international fare quotations, fare construction, and pricing requests with accuracy and efficiency.
• Process partial refunds and perform precise tax calculations in line with airline policies.
• Interpret and apply airline fare rules, routing regulations, and ticketing guidelines.
• Handle ticket issuance, reissuance, exchanges, and refund-related queries.
• Ensure compliance with airline policies, industry standards, and customer requirements.
• Maintain high levels of accuracy, productivity, and adherence to SLA commitments.

Required Skills & Expertise

• Strong working knowledge of Sabre GDS, with Cryptic Commands being mandatory.
• Sound understanding of:
• Fare Construction
• Fare Rules Interpretation
• Partial Refund Calculations
• Tax Calculations
• International Ticketing & Reissues
• Excellent analytical and problem-solving abilities.
• Strong communication skills with a customer-centric approach.
• Ability to work effectively in a fast-paced, deadline-driven environment while maintaining service quality.

Preferred Candidate Profile

• Proven experience in international airfare pricing, ticketing, reissues, and refunds.
• Strong attention to detail and accuracy in fare and tax calculations.
• Ability to interpret complex airline rules and resolve customer queries efficiently.
• Committed to delivering exceptional customer service and operational excellence.