SR. Director B2B OPS

Mondee Inc.; India; On-site; INR 1,500,000 - 2,300,000; Part time

Job summary

Mondee Inc. in India is seeking a senior operations leader to oversee end-to-end B2B travel operations, ticketing, support, QC, and service delivery. You will drive strategic planning, optimize performance, and ensure client satisfaction while supporting revenue growth.

Responsibilities include supervising multiple departments, developing SOPs, monitoring airline performance, and coordinating with partners. Strong leadership and knowledge of GDS/NDC are essential for success.

Qualifications

• Proven leadership and operational management.
• Expertise in GDS, NDC, fare construction, and airline policies.
• Strong analytical and communication skills.
• Experience in team management and decision-making.

Responsibilities

• Manage overall B2B travel operations and strategic planning.
• Supervise ticketing, support, QC, and group departments.
• Develop operational policies, SOPs, and service standards.
• Monitor airline performance, productivity, and customer satisfaction.
• Coordinate with airlines, consolidators, and travel partners.
• Drive automation and process improvements.
• Ensure compliance with company and industry regulations.
• Handle escalations and critical client issues.

Skills

Leadership

Operational management

GDS/NDC/fare construction

Analytical skills

Communication skills

Team management

Decision-making

Tools

GDS

Job description

Lead and oversee end-to-end B2B travel operations, ticketing, support, quality control, and service delivery while ensuring operational efficiency, client satisfaction, and revenue growth.

Role and Responsibilities

• Manage overall B2B travel operations and strategic planning.
• Supervise ticketing, support, QC, and group departments.
• Develop operational policies, SOPs, and service standards.
• Monitor airline performance, productivity, and customer satisfaction.
• Coordinate with airlines, consolidators, and travel partners.
• Drive automation and process improvements.
• Ensure compliance with company and industry regulations.
• Handle escalations and critical client issues.

Desired Skills

• Strong leadership and operational management.
• Expertise in GDS, NDC, fare construction, and airline policies.
• Excellent analytical and communication skills.
• Team management and decision-making abilities.