Assistant Manager - Operations

WNS; Visakhapatnam; On-site; INR 800,000 - 1,200,000; Full time

Job summary

WNS is seeking an Assistant Manager (Operations) to lead the corporate travel division in Visakhapatnam. You will oversee end-to-end travel operations, manage a team of travel consultants and team leads, and ensure high standards of service delivery to corporate clients.

The role requires strong leadership, deep knowledge of corporate travel processes, supplier management, and operational excellence. You will drive process improvements, ensure compliance, and report performance to management.

Qualifications

• Bachelor’s degree in a related field; MBA preferred for advanced roles.
• Experience: 3–5 years in corporate travel operations with at least 2 years in a managerial role.
• Strong knowledge of GDS systems (Amadeus, Sabre) and online booking tools.
• Familiarity with corporate travel policies, visa documentation and compliance.
• Proven ability to manage large teams and multiple corporate clients.

Responsibilities

• Oversee daily corporate travel bookings (air, hotel, car, visa) and ensure policy and SLA adherence.
• Lead and develop a team of travel consultants and operations staff; monitor KPIs.
• Act as operational contact for major corporate accounts and manage client escalations.
• Identify automation opportunities, drive process improvements and ensure regulatory compliance.
• Prepare and analyze performance reports and travel spend to optimize efficiency and profitability.

Skills

Leadership & Team Management

Process Optimization

Client Relationship Management

MS Office Proficiency

Education

Bachelor’s degree or related field

MBA preferred

Tools

Amadeus

Sabre

OBTs

MS Office

Job description

Job Description:

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Job Summary: The Assitant Manager (Operations) will lead and oversee the end-to-end operations of the corporate travel division, ensuring seamless service delivery to corporate clients, optimizing operational efficiency, managing travel consultants and team leads, and maintaining high standards of client satisfaction. This role requires strong leadership, in-depth knowledge of corporate travel processes, supplier management, and operational excellence. Key Responsibilities:1. Operational Management Oversee daily operations for corporate travel bookings (domestic & international air, hotel, car, visa, etc.). Ensure adherence to client travel policies, SLAs, and service quality standards. Streamline workflows to enhance efficiency and reduce turnaround times. Manage escalations and resolve complex travel or operational issues promptly.2. Team Leadership & Development Lead, mentor, and motivate a team of travel consultants, team leaders, and operations executives. Conduct regular training and skill development sessions to enhance productivity and customer service. Set performance goals and monitor KPIs such as turnaround time, accuracy, client satisfaction, and cost efficiency.3. Client Relationship Management Act as a key operational contact for major corporate accounts. Collaborate with account managers to ensure consistent service delivery and client retention. Handle client escalations and implement corrective measures where necessary.4. Process Improvement & Compliance Identify opportunities for automation, cost savings, and process improvement. Ensure compliance with company policies, industry regulations, and data security standards. Implement and monitor SOPs across all operational functions.5. Reporting & Analysis Prepare regular operational performance reports and dashboards for management. Analyze trends in travel spend, supplier performance, and service quality. Recommend strategies for improving efficiency and profitability. Qualifications & Experience: Bachelor’s degree or related field (MBA preferred). 3–5 years of experience in corporate travel operations, with at least 2 years in a managerial or Team Leader role. Strong knowledge of GDS systems (Amadeus, Sabre, etc.) and online booking tools (OBTs). Familiarity with corporate travel policies, visa documentation, and travel compliance requirements. Proven experience in managing large teams and multiple corporate clients. Strong command on MS office (Excel , PowerPoint, etc ..)

Qualifications

Graduate