Assistant Manager - Operations Management

Arthur J. Gallagher & Co. (AJG); Shimoga District; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

Collaborative culture

Global impact

Job summary

Gallagher in India is seeking a customer-centric professional to lead client insights and drive service excellence across global accounts. You will gather feedback, share actionable insights with internal teams, and help shape product usage and troubleshooting guidance.

As a tech leader, you’ll coach junior members, allocate work, and ensure timely delivery of projects while upholding policies and best practices.

Qualifications

• Typically requires an Associates Degree, Vocational/Technical education or equivalent.
• Minimum 3 years prior relevant experience.
• Strong communication and leadership skills.

Responsibilities

• Act as voice of the customers and gather/assess client feedback.
• Share insights with internal stakeholders and advise on product usage/troubleshooting.
• Lead and coach junior team members; allocate and supervise work.
• Manage projects, ensure timely delivery and adherence to policies.
• Collaborate with cross-functional teams to drive customer-centric improvements.

Skills

Customer feedback

Leadership

Project management

Coaching

Education

Associate degree

Job description

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact

Responsibilities:

• Professionals in this group act as voice of the customers in the organization. They gather and evaluate feedback from clients and present the insights findings to the internal stakeholders of the organization.
• They play a crucial role in creating customer loyatly and retention. Professionals are expected to be well-versed on the technical side of organization's products/offerings and should be able to share insight and tips on how to use features and troubleshoot.
• Professionals at this level act as tech leaders/team leaders and supervise the day to day work of lower level individual contributors. They ensure policies, practices and procedures are understood and followed by direct reports, clients and stakeholders.
• They have good project management skills and require appropriate knowledge and skills to make sound judgments and select the alternate course of action. They are responsible for managing, coaching junior team members and may provide inputs on appraisals/feedback to employees.
• They are responsible for allocating work and ensure delivery in the defined timeframe. They possess relevant work experience and desired knowledge.

About you

Qualifications:

• Typically requires an Associates Degree, Vocational/Technical education or equivalent and minimum 3 years prior relevant experience.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)