Assistant Manager - Operations

Mahindra Logistics Ltd; Howrah; On-site; INR 1,800,000 - 3,400,000; Full time

Job summary

Mahindra Logistics Limited is seeking an experienced Dark Store Area Manager to oversee end-to-end operations across multiple dark stores in the Kolkata area. The role focuses on operational excellence, inventory accuracy, and customer experience, with leadership responsibility for store staff and performance metrics.

Responsibilities include managing end-to-end store operations, improving processes, and coordinating with cross-functional teams to ensure peak-hour readiness and profitability.

Qualifications

• Experience in dark-store, quick-commerce, e-commerce, retail, warehouse, FMCG, or high-volume operations.
• Strong leadership and ability to manage multiple stores.

Responsibilities

• Oversee day-to-day operations across multiple dark stores in the assigned area.
• Ensure order picking, packing, staging, and dispatch are timely.
• Maintain SOP compliance, hygiene, and inventory accuracy.
• Lead Store Managers and staff, plan manpower based on demand.
• Monitor KPIs: order fulfillment, accuracy, turnaround time, and cost.

Skills

Leadership

Operations management

Team handling

Data-driven decisions

Education

Graduate degree

MBA/PGDM in Operations or Supply Chain

Job description

Group Company: Mahindra Logistics Limited

Designation: Assitant Manager - Dark Store Operation

Office Location: Kolkata

Position description

We are looking for an experienced and results-driven Dark Store Area Manager to oversee the day-to-day operations of multiple dark stores within an assigned area. The role will be responsible for driving operational excellence, order fulfillment, inventory accuracy, manpower productivity, customer experience, and store-level profitability.

The ideal candidate should have strong leadership skills, operational discipline, data-driven decision-making ability, and experience managing high-volume retail, e-commerce, quick-commerce, warehouse, or dark-store operations.

Primary Responsibilities

1. Store Operations

• Manage end-to-end operations across multiple dark stores in the assigned area.
• Ensure smooth and timely order picking, packing, staging, and dispatch.
• Maintain high operational standards, SOP compliance, and store hygiene.
• Identify operational bottlenecks and implement corrective actions.
• Ensure stores are ready to handle peak-hour and promotional demand.

2. Team People Management

• Lead and manage Store Managers, Team Leaders, pickers, packers, and other store staff.
• Plan manpower requirements based on order volumes and business demand.
• Monitor attendance, productivity, attrition, and employee performance.
• Conduct regular reviews, coaching, and performance improvement initiatives.
• Build a high-performance and customer-focused team culture.

3. Inventory Management

• Ensure high inventory accuracy and effective stock management.
• Monitor inwarding, put-away, replenishment, picking, expiry, damages, and stock adjustments.
• Minimize stock-outs, overstocking, shrinkage, wastage, and inventory losses.
• Conduct regular cycle counts and stock audits.
• Coordinate with supply-chain and category teams to maintain optimal availability.

4. Order Fulfillment Customer Experience

• Monitor key metrics such as order fulfillment rate, order accuracy, cancellation rate, and turnaround time.
• Ensure orders are processed within defined SLAs.
• Identify reasons for delays, cancellations, and customer complaints and implement corrective measures.
• Work closely with delivery operations to ensure smooth handover and dispatch.

5. Performance MIS

• Track daily, weekly, and monthly operational KPIs.
• Analyze store-level performance and identify improvement opportunities.
• Prepare and review operational reports and action plans.
• Drive productivity and cost-efficiency initiatives across stores.

6. Cost PL Management

• Control operating costs while maintaining service quality.
• Monitor manpower, consumables, wastage, maintenance, and other store expenses.
• Support the management team in improving store-level profitability and contribution margins.

7. Compliance Safety

• Ensure compliance with company policies, food safety standards, statutory requirements, and operational SOPs.
• Maintain workplace safety and emergency preparedness.
• Conduct regular audits and ensure timely closure of audit observations.
• Maintain proper documentation and records.

8. Cross-Functional Coordination

• Coordinate with Supply Chain, Procurement, Category, HR, Finance, Technology, and Last-Mile teams.
• Support new-store launches, process changes, campaigns, and business expansion.
• Escalate critical operational issues and ensure timely resolution.

Key Performance Indicators (KPIs)

• Order fulfillment rate
• Order accuracy
• Picking packing productivity
• Order turnaround time
• Cancellation rate
• Inventory accuracy
• Stock availability / fill rate
• Shrinkage and wastage
• Store productivity
• Manpower utilization
• Customer complaints
• Cost per order
• Store-level profitability / contribution
• Employee attrition

Eligibility Experience

Additional Responsibilities: Expansion of Dark Store including Implementation, Liasioning LL

Reporting Team

• Reporting Designation: Assistant General Manager - Operation
• Reporting Department: LMD

Educational qualifications preferred

• Field specialization: 48 years of experience in dark-store, quick-commerce, e-commerce, retail, warehouse, FMCG, or high-volume operations.
• Degree: Graduate degree in any discipline; MBA/PGDM in Operations, Supply Chain, or related field is preferred.

Required work experience

• Industry: Quick Commerce/Dark Store Operation
• Role: Area Manger
• Years of experience:4-8 years

Key Performance Indicators:

• Order fulfillment rate
• Order accuracy
• Picking packing productivity
• Order turnaround time
• Cancellation rate
• Inventory accuracy
• Stock availability / fill rate
• Shrinkage and wastage
• Store productivity
• Manpower utilization
• Customer complaints
• Cost per order
• Store-level profitability / contribution
• Employee attrition