Analyst II - Employee Experience Analyst

Darwinbox Digital Solutions Pvt. Ltd.; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd.

in Hyderabad is seeking an Analyst II - Employee Experience Analyst to support enterprise Performance Management and Employee Experience programs through data analysis, process administration, stakeholder support, communications, and operational coordination. A key focus is execution of PM processes, including goal setting, performance reviews, employee and leader communications, and reporting.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 4+ years of relevant HR/Talent Management/Performance Management/Employee Experience experience.
• Hands-on experience supporting Performance Management processes.
• Experience supporting performance review cycles, goal-setting, reporting, tracking.

Responsibilities

• Support assigned components of enterprise Performance Management processes (goal setting, mid-year, year-end reviews).
• Coordinate process timelines, milestones, communications and stakeholder activities.
• Monitor completion and participation throughout cycles; identify gaps and risks.
• Resolve questions from employees, leaders, HR partners; provide guidance.
• Review and validate PM data; follow up on discrepancies and exceptions.
• Develop guides, FAQs, trackers, and other materials; maintain documentation.

Skills

Performance Management

Performance Management support

Process management

Analytical skills

Attention to detail

English communication

Workstream ownership

Stakeholder mgmt

HR support

Problem-solving

Excel/PowerPoint

Global collaboration

Confidentiality

Education

Bachelor's degree in HR/Organizational Development/Business/Psychology/Analytics

Tools

Power BI

Tableau

Workday

Oracle

SuccessFactors

Job description

Analyst II - Employee Experience Analyst Hyderabad, Hyderabad, Telangana, India Full Time Employment

Job Description

Position Summary

TheEmployee Experience Analyst - Analyst II supports enterprise PerformanceManagement and Employee Experience programs through process administration,data analysis, stakeholder support, communications, and operationalcoordination.

A key focusof this role is supporting the effective execution of Performance Managementprocesses, including goal setting, performance review cycles, employee andleader communications, process tracking, reporting, data validation, andissue resolution. The Analyst independently owns defined activities andworkstreams and serves as a knowledgeable resource to employees, leaders, HRpartners, and other stakeholders.

The role also supports broader EmployeeExperience and Engagement initiatives, which may include employee listening,engagement surveys, action planning, recognition, and related programs.Success requires prior hands-on Performance Management experience, stronganalytical and organizational skills, attention to detail, and the ability tocoordinate complex, deadline-driven processes across a global organization.

Responsibilities

Performance Management

• Independently support assigned componentsof enterprise Performance Management processes, including goal setting,mid-year activities, year-end reviews, and other recurring performancecycles.
• Coordinate process timelines, milestones,communications, documentation, and stakeholder activities.
• Monitor completion and participationthroughout performance cycles and proactively identify gaps, risks, anddelays.
• Support employees, leaders, and HR partnerswith Performance Management process questions and issue resolution.
• Review and validate Performance Managementdata to identify discrepancies, exceptions, and required follow-up.
• Develop and maintain process guides, jobaids, FAQs, communications, trackers, and other supporting materials.
• Coordinate with HR, technology, and otherpartners to troubleshoot process or system-related issues.
• Support testing and implementation ofPerformance Management process or system enhancements.
• Identify opportunities to simplify andstrengthen Performance Management processes and the employee and leaderexperience.

Employee Experience &Engagement

• Support employee engagement surveys,listening activities, pulse surveys, or other employee feedback mechanisms.
• Coordinate survey or program timelines,communications, participation tracking, and follow-up activities.
• Prepare data, reports, and materials tohelp leaders understand employee feedback and experience trends.
• Support action-planning processes and trackfollow-through on identified priorities.
• Support employee recognition, engagement,and other experience-related programs as assigned.
• Help maintain resources and documentationsupporting a consistent employee experience.

Reporting, Analytics & Data Quality

• Prepare recurring reports, dashboards,trackers, and summaries for Performance Management and Employee Experienceprograms.
• Analyze participation, completion,response, or other program data to identify trends and potential areasrequiring action.
• Validate data across systems and reportingsources and resolve discrepancies.
• Translate data into clear insights forprogram leaders and stakeholders.
• Maintain appropriate confidentiality anddata-handling standards when working with employee information.

Stakeholder & Operational Support

• Partner with Talent Management, HR,business leaders, and other stakeholders to support assigned programs andprocesses.
• Communicate status, risks, dependencies,and required actions clearly and proactively.
• Independently manage recurring deliverablesand defined workstreams with limited day-to-day direction.
• Coordinate across teams and time zones tomaintain continuity of service and program support.
• Escalate complex or sensitive issuesappropriately while maintaining ownership through resolution.
• Support special projects and changingpriorities within Performance & Engagement as needed.

Process Improvement

• Document current processes and maintainstandard operating procedures.
• Identify recurring issues, manual work, orinefficient handoffs and recommend improvements.
• Support process standardization andautomation where appropriate.
• Use stakeholder feedback and operationaldata to improve quality, consistency, and employee experience.
• Contribute to an operating environmentfocused on continuous improvement, accountability, and service.

Education & Experience

• Bachelor's degree in Human Resources,Organizational Development, Business, Psychology, Analytics, or a relatedfield; equivalent relevant experience may be considered.
• Typically 4+ years of relevant experiencein Human Resources, Talent Management, Performance Management, EmployeeExperience, HR operations, or a related field.
• Prior hands-on experience supportingPerformance Management processes is required.
• Experience supporting performance reviewcycles, goal-setting processes, employee or leader communications, reporting,tracking, or related activities.
• Experience supporting employee engagement,employee listening, surveys, recognition, or other Employee Experienceprograms preferred.
• Experience managing recurring,deadline-driven processes with multiple stakeholders.
• Experience working with global orU.S.-based stakeholders preferred.
• Global Capability Center or shared-servicesexperience preferred.

Must Have Skills

• Working knowledge of Performance Managementprocesses and practices.
• Demonstrated experience supportingPerformance Management cycles or related activities.
• Strong process-management, organizational,and coordination skills.
• Strong analytical skills and ability towork with employee and program data.
• Strong attention to detail and dataaccuracy.
• Strong written and verbal Englishcommunication skills.
• Ability to independently manage definedworkstreams and recurring deliverables.
• Strong stakeholder-management andcustomer-service skills.
• Ability to handle employee and leaderquestions professionally and appropriately.
• Strong problem-solving skills and soundjudgment when resolving process issues.
• Proficiency in Microsoft Excel, PowerPoint,and related productivity tools.
• Ability to work effectively acrossgeographies and time zones.
• Ability to handle confidential employeeinformation appropriately.

Nice to Have Skills

• Experience with Workday, Oracle,SuccessFactors, or another HRIS/performance-management platform.
• Experience supporting employee engagementor listening surveys.
• Experience with survey platforms oremployee-listening technology.
• Experience creating dashboards or reportsusing Power BI, Tableau, or similar tools.
• Exposure to employee recognition orexperience programs.
• Process-improvement or workflow-automationexperience.
• Healthcare or other highly regulatedindustry experience.
• Global Capability Center or shared-servicesexperience.

Knowledge, Skills, Abilities, Behaviors

• Demonstrates strong ownership andaccountability for sensitive, deadline-driven HR processes.
• Understands the importance of accuracy,confidentiality, and consistency in Performance Management activities.
• Uses sound judgment when responding toemployee, leader, and HR partner questions.
• Communicates proactively and clearly acrossteams and organizational levels.
• Demonstrates curiosity and looks beyondindividual transactions to identify underlying process issues.
• Builds strong working relationships andmaintains a service-oriented approach.
• Works independently while recognizing whenan issue requires escalation.
• Adapts effectively to high-volume periodsassociated with annual HR cycles.
• Identifies opportunities to improve bothprocess efficiency and employee experience.
• Handles sensitive employee information withdiscretion and integrity.