Assistant Manager - National Enterprise Sales Mumbai, Maharashtra, India On Roll
Job Description
Assistant Manager - National Enterprise Sales is responsible to develop relationships with large national and multinationalbusinesses. Understands supply chain environment in various industry segmentsto introduce customized solution. He/She will be responsible for generating newbusiness by managing business relationships between company and designated NationalEnterprise Accounts. He/She executes business plans through meeting andexceeding sales and revenue goals. This position leads service and salesactivity across company portfolio of products and services, including Freight,Package, Forwarding, and Distribution. He/She drives business growth throughsolution development, customer-facing communications, contract development,value creation, and negotiation.
JOBROLE & RESPONSIBILITIES:
Executes Business Plans
- Executes the business planthrough the identification and development of sales opportunities to ensurebusiness plan objectives are achieved.
- Collaborates withcross-functional groups to understand internal/external customer requirements,promote service offerings, and provide sales support.
- Prepares and delivers customerfacing presentations to position company solutions and value propositions tocustomers.
- Develops and implements salesstrategies to penetrate existing accounts and drive additional streams ofrevenue.
- Providesknowledge and understanding of company capabilities to respond to general andspecialized customer requests.
Maintains Book of Business
- Builds roadmaps that supportsales execution (e.g., product mix, etc.) across company business units to develop timetables for delivery and achieve the business plan.
- Maintains contract compliance toensure elements of contracts are being followed by both company and thecustomer.
- Manages the contract renewalprocess to ensure new contracts are negotiated prior to the expiration ofexisting contracts.
- Utilizes the sales administrationtool to manage customer information and provide account status to Sales teams.
- Maintains and monitors customerinformation and account performance data for Freight, Package, and Forwardingand Distribution to track sales performance against sales objectives.
- Utilizes Business Information andAnalysis reporting tools to assess account performance analysis
- Participates in ongoing trainingto learn about new products and services.
- Build strategy that supportssales penetration on regional level along with secondary sales alignment
Maintains, Shares, and Leverages CompetitiveKnowledge
- Shares competitive informationinternally (e.g., Small Package counterparts, annual group sales meetings,etc.) to increase knowledge of the competitive landscape.
- Monitors and tracks competitorsto gain competitive intelligence (e.g., business models and strategies, etc.)to be used in engaging prospects and customers (e.g., service and productcomparisons, creating customer solutions, etc.)
- Remains current on industry news(e.g., industry associations, trade magazines, etc.) to understand marketplacechanges and trends.
Initiates and Builds Customer Relationships
- Cultivates strong partnerships withcustomers to achieve higher share of wallet, coordinate account strategies, andsupport company goals.
- Serves as point of contactbetween customers and Sales management teams to deliver programs and leveragecompany’s products and services.
- Drives value across the customerenterprise with the help of relationship management and providing value addsolutions.
- Manages customer expectations toincrease scope of penetration within each account.
- Manages multiple customerdecision-maker relationships, including C-level, to ensure business continuity.
Builds Internal Relationships
- Partners with cross-functionalgroups to create customized enterprise solutions for customers and to maximizerevenue and profit through new opportunities.
- Collaborates with cross functionto establish performance to SLA. Coordinate to develop solutions and meet &exceed the expectations of the customers.
- Communicates customers' needs tointernal stakeholders and local region operations during the solution build-outphase to hold internal partners accountable for implementing and maintainingsolutions as designed.
- Cultivates cross-functionalrelationships and involves other Sales resources (e.g., Freight, CustomerSolutions, etc.) to provide expertise as needed in helping customers create anefficient supply chain and demonstrates quantified value.
Creates Strategies for Accounts
- Applies a strong understanding ofcustomers' business models and structure to outline appropriate sales processesfor developing comprehensive pricing strategies and proposals.
- Demonstrates an understanding ofthe customer supply chain across multiple industries and uses this knowledge todevelop relevant account strategy that address customer issues/opportunitiesand create value for the customer.
- Coordinates project scheduleswith deadlines to deliver successful implementations.
- Forecasts and plans for customers'long-term business goals to position product and service solutions that willmeet their future business needs.
- Manages complex projects with thehelp of well-coordinated operations plan. Close monitoring of day-to-dayevents, assess the success and consolidate the findings.
SKILLSAND KNOWLEDGE REQUIREMENTS
- Experience in managing enterpriselevel customer relationships.
- Skill to assess the customerneeds, challenges and to create a need gap analysis.
- Deep understanding of industryspecific supply chain environment.
- Knowledge of CRM softwareand Microsoft Office Suite.
- An ability tounderstand and analyze sales performance metrics.
- Customer service attitude withexcellent negotiation skills.
EducationalQualifications:
- Bachelor’s Degree
- Preferred: MBA with a diploma/certification in Supply chain management
RelevantExperience:
- Minimum 7+ years in BusinessDevelopment /Sales experience in Logistics Industry.
- Minimum 5 years in Key AccountManagement
- Must have proven track record ofmanaging large national or multi-national accounts.
- Should be confident to take up anIndividual Contributors role with shared secondary teams support.