Assistant Manager - Municipal Lien Search

Rexera (A RealPage Company)

Bengaluru

On-site

INR 2,400,000 - 3,600,000

Full time

5 hours ago

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Benefits offered by this job

Food provided

Health insurance

Internet reimbursement

Paid time off

Provident Fund (PF) benefits

Career growth opportunities

Job summary

Rexera (A RealPage Company) is seeking an experienced Assistant Manager to lead Municipal Lien Search operations for U.S. real estate transactions. You will drive quality, optimize processes, and manage teams across India with a focus on automation and AI-enabled research.

The role emphasizes stakeholder management, continuous improvement, and strong leadership to deliver accurate, timely results and ensure SLA adherence while coordinating with Product, Technology, and client teams.

Qualifications

Bachelor's degree or equivalent experience.
8+ years in Municipal Lien Search, Title Operations, Property Research, Real Estate Support Services, or related operations.
3+ years of people management experience in a Municipal Lien environment.
Strong knowledge of U.S. municipal liens, property taxes, tax certifications, assessments, permits, code enforcement, and lien payoff procedures.
Experience researching county/city/municipal websites, GIS, and public records.
Proven experience managing operational performance, quality, service delivery, and stakeholder relationships.
Advanced proficiency in MS Excel, PowerPoint, and business productivity tools.
Strong leadership, analytical, communication, and decision-making skills.

Responsibilities

Manage end-to-end Municipal Lien Search operations across U.S. jurisdictions.
Provide expertise in municipal liens, property taxes, tax certifications, assessments, permits, code violations, utility searches, public records, and lien payoff processes.
Handle complex title-impacting municipal issues and operational escalations.
Establish quality standards, governance frameworks, and best practices.
Lead and develop Team Leads and Municipal Lien Search Specialists.
Drive workforce planning, hiring, onboarding, coaching, succession planning, and retention.
Monitor SLAs, KPIs, productivity, quality, turnaround times, and customer satisfaction.
Ensure compliance with SOPs, quality controls, and risk management standards.
Drive continuous improvement through automation, workflow optimization, AI-assisted research, and process standardization.
Collaborate with Product, Technology, Quality, Operations, clients, and stakeholders to improve service delivery and customer outcomes.
Present operational performance, business trends, risks, and improvement initiatives to leadership.

Skills

Leadership

Analytical

Communication

Decision making

People management

Education

Bachelor's degree

Tools

MS Excel

PowerPoint

Productivity tools

Job description

Position Summary The Assistant Manager, Municipal Lien Search will lead Municipal Lien operations, ensuring accurate and timely delivery of lien, tax, permit, code violation, utility, and property-related searches supporting U.S. real estate transactions. The role focuses on operational leadership, quality management, process improvement, stakeholder management, team development, and driving service excellence through automation and AI-enabled solutions.

Key Responsibilities

Manage end-to-end Municipal Lien Search operations across U.S. jurisdictions.
Provide expertise in municipal liens, property taxes, tax certifications, assessments, permits, code violations, utility searches, public records, and lien payoff processes.
Handle complex title-impacting municipal issues and operational escalations.
Establish quality standards, governance frameworks, and best practices.
Lead and develop Team Leads and Municipal Lien Search Specialists.
Drive workforce planning, hiring, onboarding, coaching, succession planning, and retention.
Monitor SLAs, KPIs, productivity, quality, turnaround times, and customer satisfaction.
Ensure compliance with SOPs, quality controls, and risk management standards.
Drive continuous improvement through automation, workflow optimization, AI-assisted research, and process standardization.
Collaborate with Product, Technology, Quality, Operations, clients, and stakeholders to improve service delivery and customer outcomes.
Present operational performance, business trends, risks, and improvement initiatives to leadership.

Required Qualifications

Bachelor's degree or equivalent experience.
8+ years of experience in Municipal Lien Search, Title Operations, Property Research, Real Estate Support Services, or related operations.
3+ years of people management experience in a Municipal Lien environment.
Strong knowledge of U.S. municipal liens, property taxes, tax certifications, assessments, permits, code enforcement, utility searches, municipal compliance, and lien payoff procedures.
Experience researching county, city, municipal government websites, GIS, and public records.
Proven experience managing operational performance, quality, service delivery, and stakeholder relationships.
Advanced proficiency in MS Excel, PowerPoint, and business productivity tools.
Strong leadership, analytical, communication, and decision-making skills.

Preferred Qualifications

Experience supporting U.S. real estate, title, mortgage, property management, or closing operations.
Experience leading process improvement or operational transformation initiatives.
Exposure to Lean, Six Sigma, Automation, and Workflow Optimization.
Experience using AI-powered tools to improve research, productivity, and operational efficiency.

Other Details

Job Location: Hyderabad / Bangalore (We welcome applications from talented candidates across India. Applicants should be open to relocating to the designated work location upon selection.)

US Night Shift / Graveyard Shift | Please apply only if you are comfortable working overnight hours.

Benefits