Assistant Manager - Municipal Lien Search

Rexera (A RealPage Company); Hyderabad; Presencial; INR 1.800.000 - 2.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global career growth

Food provided

Health insurance

Internet reimbursement

Paid sick time

Paid time off

Provident Fund

Well-being programs

Descripción de la vacante

Rexera, a RealPage company, is seeking an Assistant Manager to lead Municipal Lien Search operations supporting U.S. real estate transactions from Hyderabad. You will oversee end-to-end processes and drive quality improvements.

The role emphasizes leadership, stakeholder management, and automation with AI-enabled research to enhance service delivery across jurisdictions and clients.

Formación

• Bachelor's degree or equivalent experience.
• 8+ years in Municipal Lien Search or related fields.
• 3+ years of people management in Municipal Lien environment.
• Strong knowledge of U.S. municipal liens, property taxes, permits, and related procedures.
• Experience researching government websites and public records.
• Advanced MS Office skills.
• Strong leadership and communication skills.

Responsabilidades

• Lead end-to-end Municipal Lien Search operations across U.S. jurisdictions.
• Provide expertise in liens, taxes, permits, code violations, and public records.
• Handle complex title-impacting issues and escalations.
• Establish quality standards, governance frameworks, and best practices.
• Develop Team Leads and Municipal Lien Search Specialists.
• Drive workforce planning, hiring, onboarding, coaching, and retention.
• Monitor SLAs, KPIs, productivity, and customer satisfaction.
• Ensure SOPs, quality controls, and risk management.
• Lead automation, AI-assisted research, and process standardization.
• Collaborate with Product, Technology, Quality, Operations, and clients.
• Present performance and improvement initiatives to leadership.

Conocimientos

Leadership

Stakeholder management

Analytical thinking

Communication skills

Decision making

Team development

Educación

Bachelor's degree or equivalent

Herramientas

MS Excel

PowerPoint

Descripción del empleo

Position Summary

The Assistant Manager, Municipal Lien Search will lead Municipal Lien operations, ensuring accurate and timely delivery of lien, tax, permit, code violation, utility, and property-related searches supporting U.S. real estate transactions. The role focuses on operational leadership, quality management, process improvement, stakeholder management, team development, and driving service excellence through automation and AI-enabled solutions.

Key Responsibilities

• Manage end-to-end Municipal Lien Search operations across U.S. jurisdictions.
• Provide expertise in municipal liens, property taxes, tax certifications, assessments, permits, code violations, utility searches, public records, and lien payoff processes.
• Handle complex title-impacting municipal issues and operational escalations.
• Establish quality standards, governance frameworks, and best practices.
• Lead and develop Team Leads and Municipal Lien Search Specialists.
• Drive workforce planning, hiring, onboarding, coaching, succession planning, and retention.
• Monitor SLAs, KPIs, productivity, quality, turnaround times, and customer satisfaction.
• Ensure compliance with SOPs, quality controls, and risk management standards.
• Drive continuous improvement through automation, workflow optimization, AI-assisted research, and process standardization.
• Collaborate with Product, Technology, Quality, Operations, clients, and stakeholders to improve service delivery and customer outcomes.
• Present operational performance, business trends, risks, and improvement initiatives to leadership.

Required Qualifications

• Bachelor's degree or equivalent experience.
• 8+ years of experience in Municipal Lien Search, Title Operations, Property Research, Real Estate Support Services, or related operations.
• 3+ years of people management experience in a Municipal Lien environment.
• Strong knowledge of U.S. municipal liens, property taxes, tax certifications, assessments, permits, code enforcement, utility searches, municipal compliance, and lien payoff procedures.
• Experience researching county, city, municipal government websites, GIS, and public records.
• Proven experience managing operational performance, quality, service delivery, and stakeholder relationships.
• Advanced proficiency in MS Excel, PowerPoint, and business productivity tools.
• Strong leadership, analytical, communication, and decision-making skills.

Preferred Qualifications

• Experience supporting U.S. real estate, title, mortgage, property management, or closing operations.
• Experience leading process improvement or operational transformation initiatives.
• Exposure to Lean, Six Sigma, Automation, and Workflow Optimization.
• Experience using AI-powered tools to improve research, productivity, and operational efficiency.

Other Details

Job Location: Hyderabad / Bangalore (We welcome applications from talented candidates across India. Applicants should be open to relocating to the designated work location upon selection.)

US Night Shift / Graveyard Shift | Please apply only if you are comfortable working overnight hours.

Benefits

• Global platform and career growth opportunities
• Food provided
• Health insurance
• Internet reimbursement
• Paid sick time
• Paid time off (PTO)
• Provident Fund (PF) benefits
• Employee-focused work environment and well-being programs

Skills: property records, public records, property due diligence, tax, property research, municipal lien search