Assistant Manager - Municipal Lien Search

Realpage; Hyderabad; On-site; INR 2,500,000 - 3,750,000; Full time

Job summary

Realpage is seeking an experienced Assistant Manager to lead Municipal Lien Search operations supporting U.S. real estate transactions. The role emphasizes operational leadership, quality control, and stakeholder management while driving automation and AI-enabled research.

You will manage a team, drive hiring and development, and monitor SLAs and KPIs to ensure timely, accurate service delivery across jurisdictions.

Qualifications

• Bachelor’s degree or equivalent experience.
• 8+ years of Municipal Lien Search / Title Operations experience.
• 3+ years of people management in Municipal Lien environment.
• Strong knowledge of U.S. municipal liens and related searches.
• Experience researching county/city websites, GIS and public records.
• Proven track record in managing performance, quality, and stakeholder relationships.
• Advanced proficiency in MS Excel, PowerPoint, and productivity tools.
• Excellent leadership, analytical, communication, and decision-making abilities.

Responsibilities

• Manage end-to-end Municipal Lien Search operations across U.S. jurisdictions.
• Provide expertise in municipal liens, property taxes, tax certifications, assessments, permits, code violations, utility searches, public records, and lien payoff processes.
• Handle complex title-impacting municipal issues and operational escalations.
• Establish quality standards, governance frameworks, and best practices.
• Lead and develop Team Leads and Municipal Lien Search Specialists.
• Drive workforce planning, hiring, onboarding, coaching, succession planning, and retention.
• Monitor SLAs, KPIs, productivity, quality, turnaround times, and customer satisfaction.
• Ensure compliance with SOPs, quality controls, and risk management standards.
• Drive continuous improvement through automation, workflow optimization, AI-assisted research, and process standardization.
• Collaborate with Product, Technology, Quality, Operations, clients, and stakeholders to improve service delivery and customer outcomes.
• Present operational performance, business trends, risks, and improvement initiatives to leadership.

Skills

Leadership

Analytical thinking

Communication

Decision making

Education

Bachelor's degree

Tools

MS Excel

PowerPoint

Job description

Position Summary

The Assistant Manager, Municipal Lien Search will lead Municipal Lien operations, ensuring accurate and timely delivery of lien, tax, permit, code violation, utility, and property-related searches supporting U.S. real estate transactions. The role focuses on operational leadership, quality management, process improvement, stakeholder management, team development, and driving service excellence through automation and AI-enabled solutions.

Key Responsibilities

• Manage end-to-end Municipal Lien Search operations across U.S. jurisdictions.


• Provide expertise in municipal liens, property taxes, tax certifications, assessments, permits, code violations, utility searches, public records, and lien payoff processes.


• Handle complex title-impacting municipal issues and operational escalations.


• Establish quality standards, governance frameworks, and best practices.


• Lead and develop Team Leads and Municipal Lien Search Specialists.


• Drive workforce planning, hiring, onboarding, coaching, succession planning, and retention.


• Monitor SLAs, KPIs, productivity, quality, turnaround times, and customer satisfaction.


• Ensure compliance with SOPs, quality controls, and risk management standards.


• Drive continuous improvement through automation, workflow optimization, AI-assisted research, and process standardization.


• Collaborate with Product, Technology, Quality, Operations, clients, and stakeholders to improve service delivery and customer outcomes.


• Present operational performance, business trends, risks, and improvement initiatives to leadership.

Required Qualifications

• Bachelor's degree or equivalent experience.


• 8+ years of experience in Municipal Lien Search, Title Operations, Property Research, Real Estate Support Services, or related operations.


• 3+ years of people management experience in a Municipal Lien environment.


• Strong knowledge of U.S. municipal liens, property taxes, tax certifications, assessments, permits, code enforcement, utility searches, municipal compliance, and lien payoff procedures.


• Experience researching county, city, municipal government websites, GIS, and public records.


• Proven experience managing operational performance, quality, service delivery, and stakeholder relationships.


• Advanced proficiency in MS Excel, PowerPoint, and business productivity tools.


• Strong leadership, analytical, communication, and decision-making skills.

Preferred Qualifications

• Experience supporting U.S. real estate, title, mortgage, property management, or closing operations.


• Experience leading process improvement or operational transformation initiatives.


• Exposure to Lean, Six Sigma, Automation, and Workflow Optimization.


• Experience using AI-powered tools to improve research, productivity, and operational efficiency.