Assistant Manager IT

Manav Rachna International Institute of Research & Studies; Faridabad District; On-site; INR 400,000 - 600,000; Full time

Job summary

Manav Rachna International Institute of Research & Studies seeks an IT administrator to manage departmental pages, improve site navigation, and keep academic information current. The role includes supporting SWAYAM/LMS platforms, training users, and coordinating with vendors.

You will also handle exam portals, data management, and Techademy deployment, ensuring security, backups, and timely updates for students and faculty.

Qualifications

• Experience in IT support and LMS admin
• Familiarity with university portals and data privacy basics
• Ability to coordinate with multiple stakeholders and vendors

Responsibilities

• Maintaining and managing departmental and program-specific pages.
• Regularly evaluate and improve the site’s interface, navigation, and layout.
• Regularly update CDOE news, events, announcements, and academic information.
• Troubleshoot and resolve website issues (e.g., downtime, slow loading).
• Assist students with registration/enrollment on SWAYAM, LinkedIn, Microsoft Teams.
• Coordinate with SWAYAM administrators to create new courses.
• Upload course materials to the SWAYAM portal within deadlines.
• Provide training on platforms like SWAYAM, LinkedIn, Teams and Digital Library.
• Create IDs for enrolled students and official emails for new faculties.
• Create URLs for webinars and extracurricular activities.
• Create unique exam access URLs and manage exam links.
• Ensure exam material uploads and backup of submissions.
• Provide live IT support during exams and post-exam data handling.
• Coordinate vendor billing and data integration with university systems.
• Manage central storage for examination data and IDs.
• Support Techademy deployment including LMS, finance and examination portal.
• Onboard students, faculty, and staff; train and support platform usage.
• Monitor platform usage, generate performance reports, and offer insights.
• Maintain platform security, updates, and data privacy compliance.

Skills

IT support

LMS administration

Data privacy

Vendor coordination

Tools

SWAYAM portal

Techademy platform

Examination portal

VIMEO

Job description

• 1. Maintaining and managing departmental and program-specific pages.


• 2. Regularly evaluate and improve the site’s interface, navigation, and layout.


• 3. Regularly update CDOE news, events, announcements, and academic information.


• 4. Regularly check for Audit Fixes.


• 5. Troubleshoot and resolve website issues (e.g., downtime, slow loading).

Complete Student and Faculty IT Managment

• 1.Assist students with the registration and enrollment process on SWAYAM, LINKEDIN, MICROSOFT TEAMS.


• 2. Handle requests for unenrollment or dropout from courses, ensuring that they are processed accurately and within deadlines.


• 3. Coordinate with SWAYAM administrators to ensure the creation of new courses.


• 4. Upload course materials (e.g., ppt, videos, assignments) to the SWAYAM portal within the specified time frames.


• 5. Conduct training sessions to introduce students to the softwares such as SWAYAM portal, LINKEDIN, MICROSOFT TEAMS and Digital Library.


• 6. Conduct training sessions for faculties to introduce the softwares such as SWAYAM portal, LINKEDIN, MICROSOFT TEAMS and Digital Library.


• 7. Creation of ID Cards of all the enrolled students.


• 8. Creation of official email ids of newly joined faculties.


• 9. Creation of URLs for all the extra-curricular activities such as webinars, expert talks, etc.

Conduction of Examination

• 1. Create unique and secure URLs for students to access the exam on the designated exam platform.


• 2. Send exam links via email, SMS, or the university’s internal messaging system to all enrolled students.


• 3. Uploading of question papers on the designated exam platform.


• 4. Ensure IT support is on standby to troubleshoot any login or access issues before the exam begins.


• 5. Provide live technical support for students during the exam in case of any issues with accessing or navigating the exam.


• 6. Ensure that all student submissions, including answers are automatically backed up and securely stored after the exam.


• 7. Downloading and sharing of answer sheets to respective exam coordinators.

VENDOR DEALING AND BILLING MANAGEMENT

• 1. Track the weekly/monthy reviews.


• 2. Creation of notings related to billings for all the third party vendors such as Razorpay, Swayam, meritto (NPF), VIMEO, INTELLITICKS, ABACUS.


• 3. Maintainance of updations required.


• 4. Coordinate with vendors to ensure seamless data integration between the platform and university systems.

DATA MANGEMENT

• 1. Management of central storage system including examination data, credentials and ID Cards of students, E-content data.


• 2. Management of video recordings provided by MEDIASHALA.

TECHADEMY

• 1. Ensure successful deployment and proper configuration of Techademy, including user access control, integration of one complete solution includes LMS, Finance tally system, Examination portal, Certifications and customization to meet university requirements.


• 2. Facilitate smooth onboarding of students, faculty, and staff; conduct training sessions on platform usage; and provide ongoing technical support to resolve any access or usage issues.


• 3. Assist faculty in creating and managing courses, ensuring that content is regularly updated, accessible, and optimized for various formats (video, quizzes, assignments).


• 4. Monitor platform usage and student engagement; generate reports on performance metrics (e.g., course completion, student progress); and provide actionable insights to faculty and administrators.


• 5. Ensure platform stability, security, and compliance with data privacy regulations; handle software updates, bug fixes, and system upgrades to maintain optimal performance and protect user data.