Senior Executive – Product & LMS Operations

Arivu Educational Consultants; Bengaluru South; Vor Ort; INR 700.000 - 1.100.000; Vollzeit

Zusammenfassung

Arivu Educational Consultants is seeking a Senior Executive for Product & LMS Operations in Bangalore South. You will drive end-to-end sprint planning, oversee recorded class workflows, and coordinate with the App/Tech team to ensure content quality and platform stability.

Responsibilities include ticket SLA management, live session setup monitoring, and ensuring timely content delivery across the LMS ecosystem to support student success.

Qualifikationen

• 3–5 years of experience in Ed-tech or product/content operations.
• Experience with sprint planning and LMS management.
• Ability to coordinate with app/tech teams and manage ticket SLAs.
• Proficiency in English; regional language knowledge is a plus.

Aufgaben

• Own end-to-end sprint planning and execution in Zoho Sprints for all batches.
• Oversee lifecycle of recorded class videos from editing to upload to the LMS/app.
• Review content on app/LMS for accuracy, sequencing, and formatting; coordinate with App/Tech teams.
• Resolve tickets within defined SLAs and escalate when needed.
• Monitor online class setups to ensure correct configuration before/during live sessions.

Kenntnisse

Sprint planning

Recorded class mgmt

App/LMS management

Ticket resolution

Live class setup monitoring

Tools

Zoho Sprints

LMS platforms

Jobbeschreibung

Arivu Educational Consultants | Full time

Senior Executive – Product & LMS Operations

Bangalore South, India | Posted on 10/14/2026

• Country India
• Work Experience 3 - 5 years
• Mandatory Languages (At least one regional) English

About Us

ArivuPro Academy is an Ed-tech company and Academy in Bangalore established in the year 2015 that offers coaching services for a wide variety of professional examslike C A, CS, ACCA, CMA US in the commerce stream and we have also tied up with various institutions pan India to provide integrated courses.

Other Locations

NA

Job Description

About Us:ArivuPro is an Ed-tech company and Academy in Bangalore established in the year 2015 that offers tutoringservices for a wide variety of professional exams in the commerce stream, and we have also tied up withvarious institutions pan India to provide integrated courses. Our aim is to be a one-stop solution for all theneeds of commerce professionals.

Experience: 3-4 years

1. Sprints ManagementOwn end-to-end planning and execution of sprints in Zoho Sprints for all recorded batches. Ensure timelycreation of sprints, accurate naming conventions, and proper structuring of items within each sprint.Maintain sprint hygiene and ensure timely closure in alignment with batch and release timelines.

2. Recorded Class ManagementOversee the complete lifecycle of recorded class videos — from editing to final upload. Ensure videos areedited as per defined SOPs, reviewed for quality and accuracy, and uploaded to the LMS/app withinspecified timelines. Track progress across all stages (To Do, Edit Assigned, Video Edited, Uploaded) andproactively resolve bottlenecks to ensure smooth content flow.

3. App / LMS ManagementConduct regular review of content uploaded on the app/LMS to ensure accuracy, correct sequencing, andadherence to naming and formatting standards. Coordinate closely with the App/Tech team to identify,report, and resolve any platform-related issues affecting content visibility, playback, or structure.

4. Ticket ResolutionEnsure all tickets raised — whether related to recorded classes, video issues, or app/platform concerns— are addressed and resolved within defined SLAs. Track ticket status, prioritize based onseverity/impact, and escalate unresolved issues to the relevant stakeholders to avoid delays.

5. Class Setup MonitoringMonitor all online class setups to ensure they are configured correctly and functioning as intended priorto and during live/recorded sessions. Proactively identify setup errors or gaps and coordinate withrelevant teams to resolve them before they impact class delivery or student experience.