Assistant Manager - Information Technology

Marks & Spencer Group; Gurgaon; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd. in Gurgaon is seeking an IT Procurement & Operations professional to manage vendor relationships, IT procurement, budgeting, contracts, and IT support across the corporate office.

You will coordinate with Finance, HR, Facilities, and external providers, oversee Microsoft 365 administration, network coordination, and information security initiatives to ensure compliant and efficient IT services.

Responsibilities

• Manage relationships with IT vendors, OEMs, service providers, and system integrators.
• Monitor vendor performance and ensure adherence to SLAs and contractual commitments.
• Conduct periodic vendor reviews and drive continuous service improvements.
• Coordinate renewals, upgrades, support escalations, and contract negotiations.
• Manage end-to-end IT procurement processes including RFPs, RFQs, Purchase Requisitions (PRs), and Purchase Orders (POs).
• Coordinate vendor evaluations, commercial comparisons, and approval workflows.
• Ensure compliance with procurement policies and budget approvals.
• Track order fulfilment and delivery commitments.
• Monitor IT CAPEX and OPEX budgets.
• Track expenditure against approved budgets and provide periodic reports.
• Coordinate invoice processing, payment follow-ups, and vendor reconciliations with finance teams.
• Support annual budgeting, forecasting, and financial planning activities.
• Maintain IT contracts, AMCs, subscriptions, SaaS agreements, and software licenses.
• Track contract renewal schedules and ensure timely renewals.
• Support commercial negotiations and compliance management.
• Maintain accurate documentation for audits and governance reviews.
• Ensure smooth operation of IT infrastructure and end-user services at the corporate office.
• Coordinate support for laptops, desktops, printers, meeting room systems, and collaboration tools.
• Manage user escalations and ensure timely issue resolution.
• Coordinate administration of Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, and related applications.
• Manage user provisioning, access management, mailbox administration, and license allocation.
• Coordinate with Microsoft partners and support teams for issue resolution and service enhancement.
• Support management of LAN, WAN, Wi-Fi, VPN, internet connectivity, and network service providers.
• Coordinate infrastructure upgrades and implementation activities across office and remote locations.
• Ensure network documentation and configuration records are maintained.
• Support implementation of cybersecurity controls, policies, and best practices.
• Coordinate vulnerability remediation, security assessments, and compliance activities.
• Assist in audit preparedness and security governance initiatives.
• Collaborate with Finance, HR, Facilities, Operations, Retail, and external service providers.
• Provide status updates, MIS reports, and dashboards to management.
• Ensure effective communication and alignment across all stakeholders.

Job description

DLF Cybercity, Infinity Tower - C, Gurgaon, Haryana, India

5 - 10 Years

Full Time

Job Description

Key Deliverables (Essentialfunctions & Responsibilities of the Job) :

• Manage relationshipswith IT vendors, OEMs, service providers, and system integrators.
• Monitor vendorperformance and ensure adherence to SLAs and contractual commitments.
• Conduct periodicvendor reviews and drive continuous service improvements.
• Coordinate renewals,upgrades, support escalations, and contract negotiations.

Procurement & Commercial Operations

• Manage end-to-end ITprocurement processes including RFPs, RFQs, Purchase Requisitions (PRs),and Purchase Orders (POs).
• Coordinate vendorevaluations, commercial comparisons, and approval workflows.
• Ensure compliance withprocurement policies and budget approvals.
• Track order fulfilmentand delivery commitments.

Budgeting & Finance Coordination

• Monitor IT CAPEX andOPEX budgets.
• Track expenditureagainst approved budgets and provide periodic reports.
• Coordinate invoiceprocessing, payment follow-ups, and vendor reconciliations with financeteams.
• Support annualbudgeting, forecasting, and financial planning activities.

Contract & License Management

• Maintain IT contracts,AMCs, subscriptions, SaaS agreements, and software licenses.
• Track contract renewalschedules and ensure timely renewals.
• Support commercialnegotiations and compliance management.
• Maintain accuratedocumentation for audits and governance reviews.

Corporate Office IT Support

• Ensure smoothoperation of IT infrastructure and end-user services at the corporateoffice.
• Coordinate support forlaptops, desktops, printers, meeting room systems, and collaborationtools.
• Manage userescalations and ensure timely issue resolution.

Microsoft 365 Administration

• Coordinateadministration of Microsoft 365 services, including, Outlook, Teams,OneDrive, SharePoint, and related applications.
• Manage userprovisioning, access management, mailbox administration, and licenseallocation.
• Coordinate withMicrosoft partners and support teams for issue resolution and serviceenhancement.

Network & Infrastructure Coordination

• Support management ofLAN, WAN, Wi-Fi, VPN, internet connectivity, and network serviceproviders.
• Coordinateinfrastructure upgrades and implementation activities across office andremote locations.
• Ensure networkdocumentation and configuration records are maintained.

Information Security & Compliance

• Support implementationof cybersecurity controls, policies, and best practices.
• Coordinatevulnerability remediation, security assessments, and complianceactivities.
• Assist in auditpreparedness and security governance initiatives.

Stakeholder Management

• Collaborate withFinance, HR, Facilities, Operations, Retail, and external serviceproviders.
• Provide statusupdates, MIS reports, and dashboards to management.
• Ensure effectivecommunication and alignment across all stakeholders.

Job Snapshot

Updated Date

25-09-2026

Job ID

Job_735

Department

Information Technology

Location

Location DLF Cybercity, Infinity Tower - C, Gurgaon, Haryana, India