IT Administrator

Weekday AI (YC W21); Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A consulting firm in Gurugram is seeking an Associate IT Administrator to manage device setup, troubleshoot technical issues, and maintain office network systems. The ideal candidate will have 3+ years of experience in IT administration and strong knowledge of Windows, macOS, and Google Workspace. This full-time role involves supporting employee IT needs and ensuring compliance with security policies. Offers a dynamic work environment and opportunities for professional development.

Qualifications

• Minimum 3 years of hands-on IT administration or technical support experience.
• Experience supporting environments with 150-300 employees.
• Familiarity with managing antivirus and endpoint protection tools.

Responsibilities

• Manage device and hardware setup for new hires.
• Troubleshoot and repair hardware issues.
• Install and configure software as per company standards.
• Support employees with software troubleshooting.
• Maintain office LAN/Wi-Fi networks.

Skills

Windows operating system

macOS environment

Google Workspace administration

Networking basics

Antivirus management

MDM solutions

Job description

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This role is for one of Weekday's clients. Minimum Experience: 3 years. Location: Gurgaon. Job Type: full-time.

Key Responsibilities

• Device & Hardware Management
• Set up new laptops, monitors, and accessories for new hires
• Maintain an up-to-date asset inventory (laptops, peripherals, and licenses)
• Troubleshoot and repair hardware issues (laptops, printers, projectors, etc.)
• Coordinate with vendors for repair, replacement, or procurement of equipment.
• Install, configure, and update software as per company standards (antivirus, productivity tools, etc.)
• Manage and monitor antivirus, system updates, and patching
• Support employees with software troubleshooting (VPN, email clients, etc.)
• Assist with maintaining compliance to security and software usage policies.
• Ensure smooth functioning of office LAN/Wi-Fi networks
• Troubleshoot connectivity issues (wired/wireless)
• Coordinate with ISPs for uptime and service quality.
• Set up and test conferencing systems (Zoom, Google Meet, Teams, etc.)
• Troubleshoot AV equipment and ensure smooth meeting experiences
• Maintain projectors, displays, cameras, and microphones in ready-to-use condition.
• Handle IT onboarding/offboarding — laptop provisioning, email/account setup, and permissions
• Manage user accounts and access levels
• Enforce company policies on passwords, MFA, and data access
• Regularly review and clean up inactive accounts.
• Provide day-to-day support for IT issues raised via ticketing/email/chat
• Maintain FAQs, setup guides, and asset assignment records
• Train employees on IT best practices (password safety, data backup, etc.)

Technical Skills

• Strong working knowledge of Windows and macOS environments
• Familiarity with Google Workspace administration
• Basic understanding of networking (LAN/Wi-Fi, DHCP, DNS, VPN)
• Experience installing and managing antivirus and endpoint protection tools
• Familiarity with MDM solutions (e.g., Intune, Kandji, Jamf, or similar).

Soft Skills

• Excellent troubleshooting and problem-solving ability
• Service-oriented and responsive to employee IT needs
• Strong communication and organization skills
• Detail-oriented with a focus on reliability and follow-through

Preferred Experience

• 3-5 years of hands-on IT administration or technical support experience
• Experience supporting 150-300 employee environments
• Certifications like Google Workspace Administrator are a plus

Performance Indicators

• Timely resolution of IT support tickets
• 95% uptime of office network and AV systems
• Accurate tracking of IT assets and licenses & compliance with IT security and software policies

Seniority level

Associate

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting