Project Manager - IT

Marks & Spencer; Gurgaon; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

Marks & Spencer in Gurgaon is seeking an experienced IT Project/Program Manager to lead multiple concurrent IT projects from initiation through go-live and stabilization, ensuring delivery within scope, time, and budget. You will develop plans, manage governance, coordinate with business, IT, vendors, OEMs and system integrators, and provide clear status updates to steering committees.

Required: 8–12 years in IT PM, a Bachelor’s in Engineering/CS, and certifications such as

Qualifications

• 8–12 years of IT Project / Program Management experience.
• Proven track record delivering enterprise application implementation, migration, and upgrade projects.
• Experience in Retail, E-commerce, FMCG, or consumer-facing organizations preferred.
• Bachelor's degree in Engineering, Information Technology, Computer Science, or related discipline.
• PMP, PRINCE2, Scrum, Agile, SAFe, or equivalent certification will be an advantage.

Responsibilities

• Lead multiple concurrent IT projects from initiation through implementation, go-live, and stabilization.
• Develop project plans, milestones, resource plans, budgets, timelines, and delivery roadmaps.
• Define project scope, objectives, deliverables, dependencies, and success criteria.
• Monitor project progress and ensure delivery against approved scope, timelines, and budgets.
• Establish project governance and provide regular management and steering committee updates.

Skills

IT Project Management

Stakeholder Management

Communication

Problem Solving

Leadership

Vendor Management

Education

Bachelor's degree in Engineering/IT/CS

PMP/PRINCE2/Scrum/SAFe

Tools

Jira

Confluence

MS Project

Azure DevOps

Job description

DLF Cybercity, Infinity Tower - C, Gurgaon, Haryana, India

8 - 12 Years

Full Time

Job Description

Key Deliverables (Essential functions & Responsibilities of the Job) :

• Lead multiple concurrent IT projects from initiation through implementation, go-live, and stabilization .
• Develop project plans, milestones, resource plans, budgets, timelines, and delivery roadmaps.
• Define project scope, objectives, deliverables, dependencies, and success criteria.
• Monitor project progress and ensure delivery against approved scope, timelines, and budgets.
• Establish project governance and provide regular management and steering committee updates.

Business & Stakeholder Management

• Partner with business leaders to understand requirements, priorities, and expected business outcomes.
• Act as the key interface between Business, IT, vendors, OEMs, and system integrators .
• Lead requirement workshops, solution discussions, project reviews, and decision-making forums.
• Provide clear and timely communication on project progress, risks, issues, dependencies, and key decisions.
• Manage system integrators, technology vendors, OEMs, and implementation partners.
• Track vendor deliverables, milestones, resources, SLAs, and contractual commitments.
• Ensure vendor performance, delivery quality, and adherence to agreed timelines.
• Manage escalations, issue resolution, and commercial/change discussions.

Risk, Issue & Change Management

• Maintain and actively manage RAID logs covering risks, assumptions, issues, and dependencies.
• Identify project risks proactively and establish mitigation and contingency plans.
• Manage scope changes through formal change-control processes.
• Escalate critical issues with clear impact assessment and recommended actions.

Testing, Cutover & Deployment

• Coordinate SIT, UAT, integration, performance, security, and regression testing .
• Ensure business readiness, testing completion, and formal sign-offs before deployment.
• Lead cutover planning, production deployment, rollback planning, and hypercare.
• Ensure smooth transition to application support and operational teams.
• Track project CAPEX/OPEX, budgets, resources, and overall project financials . Monitor vendor invoices and milestone-based payments.
• Ensure compliance with IT architecture, security, audit, ITGC, and change-management requirements.
• Maintain project documentation, governance records, approvals, and lessons learned.

Project & Functional Skills

• Strong experience in IT Project / Program Management .
• Proven experience delivering enterprise application implementation, migration, and upgrade projects.
• Strong understanding of Retail and E-commerce business processes .
• Good understanding of POS, OMS, CRM, Loyalty, ERP, Digital Commerce, and system integrations .
• Experience managing complex, multi-vendor technology programs.

Leadership & Soft Skills

• Strong stakeholder management and communication skills.
• Excellent analytical, problem-solving, and decision-making capabilities.
• Ability to manage multiple projects, priorities, and deadlines.
• Strong vendor management, negotiation, and influencing skills.
• Ability to lead cross-functional teams without direct reporting authority.
• Strong presentation and management reporting skills.

Tools & Methodologies

• Experience with Agile, Waterfall, and Hybrid project methodologies .
• Working knowledge of Jira, Confluence, MS Project, Azure DevOps, or equivalent tools.
• Strong proficiency in MS Excel, PowerPoint, and project reporting.

Qualifications & Experience

• 8–12 years of relevant experience in IT Project / Program Management.
• Proven track record of managing large-scale IT transformation and business application projects .
• Experience in Retail, E-commerce, FMCG, or Consumer-facing organizations preferred.
• Bachelor's degree in Engineering, Information Technology, Computer Science, or a related discipline.
• PMP, PRINCE2, Scrum, Agile, SAFe, or equivalent certification will be an advantage.

Key Performance Indicators (KPIs)

• On-time and on-budget delivery of projects.
• Achievement of approved project scope, milestones, and business objectives.
• Successful implementation with minimal critical post-go-live issues .
• Business and stakeholder satisfaction.
• Effective management and closure of project risks, issues, and dependencies.
• Vendor performance against agreed SLA, SOW, cost, quality, and timelines .
• Achievement of defined business benefits and operational improvements.
• Compliance with IT governance, security, audit, and change-management standards.

Job Snapshot

Updated Date

14-10-2026

Job ID

Job_786

Department

Information Technology

Location

Location DLF Cybercity, Infinity Tower - C, Gurgaon, Haryana, India