Assistant Manager - Guest Relations

Hyatt Regency; Panaji; On-site; INR 201,000 - 357,000; Full time

Job summary

Hyatt Regency Goa is looking for a Front Desk Associate to ensure smooth check-in and check-out experiences for guests. You will warmly welcome guests, process registrations, and manage room assignments.

You will develop guest relation strategies to boost satisfaction, collaborate with housekeeping and F&B, address complaints professionally, and maintain accurate records of guest interactions and feedback. You will analyze feedback to identify improvement areas and help deliver exceptional

Responsibilities

• Manage front desk operations, ensuring seamless check-in and check-out processes.
• Develop and implement effective guest relation strategies to enhance customer satisfaction.
• Collaborate with other departments to ensure exceptional guest experiences.
• Handle guest complaints and resolve issues professionally and promptly.
• Maintain accurate records of guest interactions and feedback.
• Analyze guest feedback to identify areas for improvement.

Job description

• Manage front desk operations, ensuring seamless check-in and check-out processes.
• Develop and implement effective guest relation strategies to enhance customer satisfaction.
• Collaborate with other departments to ensure exceptional guest experiences.
• Handle guest complaints and resolve issues professionally and promptly.
• Maintain accurate records of guest interactions and feedback.
• Analyze guest feedback to identify areas for improvement.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.