Assistant Manager - Guest Relations

Hyatt Regency; Kangra; On-site; INR 650,000 - 900,000; Full time

Job summary

Hyatt Regency Dharamshala Resort is seeking an Assistant Manager - Guest Relations to help run the department in line with Hyatt's strategies and brand standards. You will support the front office team to manage day-to-day operations while ensuring guest and staff satisfaction in a premium hotel environment.

Minimum two years in a guest relations leadership role is expected, with strong communication and customer relations abilities to deliver exceptional service.

Qualifications

• Minimum 2 years' work experience as Assistant Manager or Team Leader - Guest Relations in a hotel.
• Well-developed communication and customer relations skills.

Responsibilities

• Assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards.
• Meet employee, guest and owner expectations; assist the front office team in managing day-to-day operations.

Skills

Communication skills

Customer relations

Job description

Organization

Hyatt Regency Dharamshala Resort

Summary

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. Assistant Manager - Guest Relations is responsible to assist the front office team in managing the day-to-day operation.

Qualifications

Minimum 2 years' work experience as Assistant Manager or Team Leader - Guest Relations in a hotel. Well-developed communication and customer relations skills.