Assistant Manager-Reservation

Hyatt Regency; Lucknow; On-site; INR 500,000 - 800,000; Full time

Job summary

Hyatt Regency Lucknow is seeking an Assistant Manager - Reservations to support the Reservations Department and collaborate with Marketing, Sales, and other Rooms divisions to maximize room yield and maintain Hyatt brand standards. The role emphasizes exceptional guest service and efficient department operations.

Ideal candidates hold a hospitality or tourism degree/diploma and have at least 2 years of experience in reservations or front office, plus strong problem solving, administrative and

Qualifications

• Ideally a university degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Assistant Manager in either Reservation or Front Office, or as Team Leader in larger operation.
• Good problem solving, administrative and interpersonal skills are a must.

Responsibilities

• Assist the Reservation Manager in managing the Reservations Department.
• Work closely with Marketing and Sales and other Rooms Departments to maximise room yield through inventory control.
• Deliver exceptional customer service in line with Hyatt's Brand Standards.

Skills

Problem solving

Administrative skills

Interpersonal skills

Education

Hospitality or Tourism management degree/diploma

Job description

Hyatt Regency Lucknow

Summary

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximise Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt’s Brand Standards.

Qualifications

Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Manager in either Reservation or Front Office, or as Team Leader in larger operation. Good problem solving, administrative and interpersonal skills are a must.