Assistant Manager Front Office

Hyatt Centric; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Hyatt Centric Bengaluru Airport is seeking an Assistant Manager - Front Office to support the Front Office Manager in running the front desk operations and delivering Hyatt standards. The role focuses on guest satisfaction, smooth daily operations and teamwork within the Front Office team.

The position requires 2+ years of supervisory experience in hospitality, strong communication skills, and familiarity with Opera PMS and PABX systems.

Qualifications

• Minimum 2 years work experience as a Supervisor or senior Guest Service Officer in a Telephone Department.
• Strong communication and customer relations skills.
• Proficient in MS Office, email, Opera and PABX systems.

Responsibilities

• Assist Front Office Manager in day-to-day operations of the Front Desk.
• Ensure guest expectations are met in line with Hyatt brand standards.
• Coordinate with guests and other departments to resolve issues promptly.

Skills

Customer service

Communication skills

Team leadership

Education

Hospitality supervision experience

Tools

MS Office

OPERA PMS

PABX Systems

Job description

Organization- Hyatt Centric Bengaluru Airport

Summary

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel.

Summary

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel.

Qualifications

Minimum 2 years work experience as a Supervisor or senior Guest Service Officer in a Telephone Department. Well developed communication, telephone and customer relations Skills. Computer skills in the use of MS Office, email, Opera and PABX Systems will be an asset.