Assistant Manager Guest Relation - Event Operations

Hyatt Regency; Kolkata; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Hyatt Regency Kolkata is seeking an Assistant Manager - Guest Relations (Event Operations) to oversee guest experiences during events and ensure service excellence aligned with Hyatt standards.

You will coordinate with departments, manage guest interactions, and support flawless event execution, focusing on relationship building and guest satisfaction.

The ideal candidate has at least 2 years in Guest Relations or Front Office in luxury hotels and strong communication skills.

Qualifications

• Minimum 2 years work experience in Guest Relations, Front Office, or Event Operations in a luxury international brand hotel.
• Good understanding of guest service standards, event coordination, and hospitality operations.
• Strong interpersonal and communication skills with a focus on guest satisfaction and relationship management.

Responsabilités

• Oversee guest experiences during events to ensure seamless service.
• Coordinate with internal departments to maintain Hyatt standards.
• Support planning and execution of events with attention to guest satisfaction.
• Manage guest interactions and nurture guest relationships throughout events.

Connaissances

Guest relations

Event operations

Front office

Description du poste

Organization- Hyatt Regency Kolkata

Summary

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Guest Relations (Event Operations) is responsible to oversee and ensure seamless guest experiences during events. This role involves managing guest interactions, coordinating with internal departments, and supporting event execution to maintain high standards of service. The position focuses on relationship building, guest satisfaction, and operational excellence across all event-related activities.

Qualifications

Minimum 2 years work experience in Guest Relations, Front Office, or Event Operations in a luxury international brand hotel. Good understanding of guest service standards, event coordination, and hospitality operations. Strong interpersonal and communication skills with a focus on guest satisfaction and relationship management.