Assistant Manager Guest Relation - Event Operations

Hyatt Regency; Kolkata District; On-site; INR 500,000 - 700,000; Full time

Job summary

Hyatt Regency Kolkata is seeking an Assistant Manager – Guest Relations (Event Operations) to ensure seamless guest experiences during events and support event execution to maintain high service standards.

This role requires a minimum of 2 years of experience in Guest Relations or Event Operations at a luxury hotel, strong communication skills, and a focus on guest satisfaction. Join a dynamic team committed to operational excellence and relationship building.

Qualifications

• Minimum 2 years experience in Guest Relations, Front Office, or Event Operations in a luxury international brand hotel.
• Good understanding of guest service standards, event coordination, and hospitality operations.
• Strong interpersonal and communication skills with a focus on guest satisfaction and relationship management.

Responsibilities

• Oversee and ensure seamless guest experiences during events.
• Manage guest interactions and coordinate with internal departments.
• Support event execution to maintain high standards of service.
• Build relationships, focus on guest satisfaction and maintain operational excellence across all event-related activities.

Skills

Guest service standards

Event coordination

Strong interpersonal skills

Communication skills

Relationship management

Job description

Organization

Hyatt Regency Kolkata

Summary

As Assistant Manager – Guest Relations (Event Operations), you will assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. This role involves managing guest interactions, coordinating with internal departments, and supporting event execution to maintain high standards of service. The position focuses on relationship building, guest satisfaction, and operational excellence across all event-related activities.

Responsibilities

• Oversee and ensure seamless guest experiences during events.
• Manage guest interactions and coordinate with internal departments.
• Support event execution to maintain high standards of service.
• Build relationships, focus on guest satisfaction and maintain operational excellence across all event-related activities.

Qualifications

• Minimum 2 years experience in Guest Relations, Front Office, or Event Operations in a luxury international brand hotel.
• Good understanding of guest service standards, event coordination, and hospitality operations.
• Strong interpersonal and communication skills with a focus on guest satisfaction and relationship management.