Front Office Manager

Hyatt Regency; Pauri Garhwal; On-site; INR 300,000 - 520,000; Full time

Job summary

Hyatt Regency is seeking a Front Office Supervisor to manage the front office team, ensuring high-quality service delivery and strong customer satisfaction in Uttarakhand, India. You will coordinate with other departments to maintain seamless operations and resolve issues promptly, while maintaining accurate records and leading staff development.

The role emphasizes staff mentoring, a positive work environment, and strong teamwork to uphold Hyatt's standards.

Responsibilities

• Manage the front office team to ensure efficient and high-quality service delivery.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Coordinate with other departments to ensure seamless operations and resolve issues promptly.
• Maintain accurate records and reports of front office activities and performance metrics.
• Train and mentor new staff members to ensure they meet company standards.
• Foster a positive work environment and promote teamwork among staff members.

Job description

• Manage the front office team to ensure efficient and high-quality service delivery.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Coordinate with other departments to ensure seamless operations and resolve issues promptly.
• Maintain accurate records and reports of front office activities and performance metrics.
• Train and mentor new staff members to ensure they meet company standards.
• Foster a positive work environment and promote teamwork among staff members.