Assistant Manager-Facility Management and Handover

Larsen & Toubro; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Larsen & Toubro in Mumbai, India, is seeking a customer service-oriented professional to manage documentation, records, and service transactions. The role demands coordinating with facilities, security, CRM, and finance teams to ensure smooth operations.

You will handle move-in/move-out processes, bookings for amenities, and customer escalations with a focus on high satisfaction. A proactive, digitization-minded mindset is essential.

Responsibilities

• Ensure timely processing of NOCs and related documentation
• Support collection and verification of customer records and compliance documents
• Maintain accurate records of bookings, requests, and service transactions
• Drive process adherence and documentation accuracy
• Manage resident and tenant move-in and move-out processes
• Facilitate club house, amenity, and common facility bookings
• Handle customer complaints, service requests, and escalations within defined TATs
• Ensure high levels of customer satisfaction and engagement
• Verify documentation and process NOCs as per company guidelines
• Maintain resident, tenant, and occupancy databases
• Coordinate with FM, Security, CRM, and Finance teams for customer requests
• Track complaint closure and maintain service request logs
• Generate periodic MIS reports and customer service dashboards
• Strengthen customer service and communication capabilities
• Promote a customer-centric culture across the site team
• Drive process improvements and digitization initiatives
• Enhance knowledge of customer service processes and systems

Job description

• Ensure timely processing of NOCs and related documentation
• Support collection and verification of customer records and compliance documents
• Maintain accurate records of bookings, requests, and service transactions
• Drive process adherence and documentation accuracy

Key Responsibilities/ Accountabilities

• Ensure timely processing of NOCs and related documentation
• Support collection and verification of customer records and compliance documents
• Maintain accurate records of bookings, requests, and service transactions
• Drive process adherence and documentation accuracy

Financial / Functional perspective

• Ensure timely processing of NOCs and related documentation
• Support collection and verification of customer records and compliance documents
• Maintain accurate records of bookings, requests, and service transactionsDrive process adherence and documentation accuracy

Customer/Stakeholder Perspective

• Manage resident and tenant move-in and move-out processes
• Facilitate club house, amenity, and common facility bookings
• Handle customer complaints, service requests, and escalations within defined TATs
• Ensure high levels of customer satisfaction and engagement

Internal Process Perspective

• Verify documentation and process NOCs as per company guidelines
• Maintain resident, tenant, and occupancy databases
• Coordinate with FM, Security, CRM, and Finance teams for customer requests
• Track complaint closure and maintain service request logs
• Generate periodic MIS reports and customer service dashboards

Learning & Growth / Developmental Perspective

• Strengthen customer service and communication capabilities
• Promote a customer-centric culture across the site team
• Drive process improvements and digitization initiatives
• Enhance knowledge of customer service processes and systems