FM - Coordinator

Larsen & Toubro Limited; India; On-site; INR 350,000 - 550,000; Full time

Job summary

PeopleStrong is seeking a Site Customer Service professional to manage NOC processing, records verification, and occupancy databases while coordinating with FM, Security, CRM and Finance to fulfill resident requests.

The role emphasizes handling complaints within defined timelines, managing clubhouse/amenity bookings, and driving digitization to improve customer satisfaction and engagement on-site.

Responsibilities

• Ensure timely processing of NOCs and related documentation
• Support collection and verification of customer records and compliance documents
• Maintain accurate records of bookings, requests, and service transactions
• Drive process adherence and documentation accuracy
• Manage resident and tenant move-in and move-out processes
• Facilitate club house, amenity, and common facility bookings
• Handle customer complaints, service requests, and escalations within defined TATs
• Ensure high levels of customer satisfaction and engagement
• Verify documentation and process NOCs as per company guidelines
• Maintain resident, tenant, and occupancy databases
• Coordinate with FM, Security, CRM, and Finance teams for customer requests
• Track complaint closure and maintain service request logs
• Generate periodic MIS reports and customer service dashboards
• Strengthen customer service and communication capabilities
• Promote a customer-centric culture across the site team
• Drive process improvements and digitization initiatives
• Enhance knowledge of customer service processes and systems

Job description

• ? Ensure timely processing of NOCs and related documentation
• ? Support collection and verification of customer records and compliance documents
• ? Maintain accurate records of bookings, requests, and service transactions
• ? Drive process adherence and documentation accuracy

Customer/Stakeholder Perspective

• ? Manage resident and tenant move-in and move-out processes
• ? Facilitate club house, amenity, and common facility bookings
• ? Handle customer complaints, service requests, and escalations within defined TATs
• ? Ensure high levels of customer satisfaction and engagement

Internal Process Perspective

• ? Verify documentation and process NOCs as per company guidelines
• ? Maintain resident, tenant, and occupancy databases
• ? Coordinate with FM, Security, CRM, and Finance teams for customer requests
• ? Track complaint closure and maintain service request logs
• ? Generate periodic MIS reports and customer service dashboards

Learning & Growth / Developmental Perspective

• ? Strengthen customer service and communication capabilities
• ? Promote a customer-centric culture across the site team
• ? Drive process improvements and digitization initiatives
• ? Enhance knowledge of customer service processes and systems